Workforce Coordinator

C.ex Group; Coffs Harbour; On-site; AUD 55,000 - 75,000; Full time

Job summary

C.ex Group in NSW is seeking an organised Workforce Coordinator to support staffing, payroll, compliance and operational administration across venues. Reporting to the Operations Manager, this role combines rostering, HR inquiries and cross-department coordination in a regulated hospitality environment.

The ideal candidate will bring rostering and payroll experience, strong communication, and a proactive approach to compliance and service excellence.

Qualifications

• Experience coordinating rosters and payroll in a regulated hospitality setting.
• Strong understanding of compliance with gaming, RSA/RCG, WHS obligations.
• Ability to produce accurate operational reports and maintain records.

Responsibilities

• Prepare and finalise operational rosters, coordinate leave coverage and training, and support efficient staffing across C.ex venues.
• Process C.ex Group payroll and maintain accurate rostering, skills and availability records.
• Maintain accurate records of employees’ qualifications, licences and certification relating to gaming, Keno, TAB, AML/CTF, RSA, RCG, WHS and other relevant legislative obligations.
• Support managers, supervisors and team members with operational information, HR-related enquiries and process improvements.
• Liaise with C.ex Woolgoolga and C.ex Urunga to assist with group-wide staffing requirements.
• Work collaboratively with operations, events, marketing, finance, food and beverage, training and customer service teams.

Skills

Rostering experience

Payroll administration

Regulatory/compliance awareness

Communication skills

Attention to detail

Customer service orientation

Problem solving

Education

NSW RSA certification

NSW RCG certification

Hospitality qualification (desirable)

Tools

Payroll software

Rostering software

Job description

Lead the systems, people and processes that keep our operations running smoothly.

C.ex Group is seeking an organised, solutions-focused Workforce Coordinator to support efficient staffing, accountable and compliant operations across our venues.

Reporting to the Operations Manager, this broad leadership role brings together administration, rostering, payroll, compliance, staff support and cross-department coordination.

We are looking for a practical operator who can manage detail, build strong working relationships and identify improvements while maintaining exceptional standards of service, integrity and legislative compliance.

About the role

• Prepare and finalise operational rosters, coordinate leave coverage and training, and support efficient staffing across C.ex venues.
• Process C.ex Group payroll and maintain accurate rostering, skills and availability records.
• Maintain accurate records of employees’ qualifications, licences and certification relating to gaming, Keno, TAB, AML/CTF, RSA, RCG, WHS and other relevant legislative obligations.
• Support managers, supervisors and team members with operational information, HR-related enquiries and process improvements.
• Liaise with C.ex Woolgoolga and C.ex Urunga to assist with group-wide staffing requirements.
• Work collaboratively with operations, events, marketing, finance, food and beverage, training and customer service teams.

About you

You are an experienced administration or operations professional who is confident working in a highly regulated hospitality environment.

You combine strong analytical and industry capability with sound judgement, attention to detail and a genuine commitment to customer service.

You will bring:

• Strong knowledge of registered club operations.
• Demonstrated experience in accurate reporting.
• Experience with rostering, payroll, staff coordination and operational administration.
• Excellent communication, relationship-building and problem-solving skills.
• The ability to prioritise competing demands, exercise sound judgement and maintain confidentiality.
• A proactive approach to compliance, continuous improvement and team development.
• Current NSW RSA and NSW RCG certifications.
• A hospitality qualification is desirable, including knowledge of Registered Clubs Act and AUSTRAC compliance but not essential.

What we offer

• A varied and influential role supporting operations across the C.ex Group.
• The opportunity to work with an experienced, collaborative leadership team.
• A workplace that values integrity, accountability, service and continuous improvement.
• Scope to improve systems, develop team capability and contribute to the ongoing success of our venues.

Applications close: 10 November 2026

Enquiries:

Operations Manager: Matthew Benfield

E: [e-mail]

P: 02 6652 3888

Applicants must have the right to work in Australia. Appointment will be subject to satisfactory reference and probity checks. We are an equal opportunity employer and encourage applications from suitably qualified candidates of all backgrounds.