Workforce Capability Lead

Sacred Heart Mission; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

Sacred Heart Mission is seeking an experienced Workforce Capability Lead to shape culture, leadership and capability across the organisation. You will partner with leaders to translate insights into practical development, diagnostics and learning programs that enable teams to thrive and deliver outcomes for people in need.

The role offers opportunity to influence strategy, build capability frameworks and design equitable development pathways in a collaborative, supportive environment in

Qualifications

• Demonstrated experience in organisational development, leadership development, culture or workforce capability.
• Curiosity, creativity and willingness to rethink what you know.
• Accreditation in Human Synergistics diagnostic tools would be highly regarded.

Responsibilities

• Shape and strengthen our culture using diagnostics, insights and evidence to identify opportunities for meaningful change.
• Act as a catalyst for change with leaders and teams to turn insights into practical improvements.
• Design and deliver leadership development, coaching and team effectiveness initiatives.
• Identify capability needs, develop frameworks and create development pathways for staff.
• Interpret diagnostic data, create clear reports and inform decision-making.
• Translate complex needs into engaging, accessible learning experiences.
• Coordinate enterprise training programs to ensure staff engage with required learning.

Skills

Organisational development

Leadership development

Culture diagnostics

Data interpretation

Change management

Stakeholder engagement

Job description

Help our people do their best work, so they can make a difference in the lives of others.

Your work might sit behind the scenes. Its impact won't.

Every day at Sacred Heart Mission, our people work alongside individuals experiencing homelessness, disadvantage and social exclusion.

They help people find safety, connection, stability and opportunities to build a better future.

But doing this work well takes more than compassion. It takes confident leaders, capable teams, a healthy organisational culture and opportunities for people to keep learning and growing.

When a frontline worker has the confidence to respond to a crisis, when a manager knows how to support a struggling team, or when colleagues feel safe to speak up and challenge the way things have always been done, the benefits reach far beyond our workplace.

They reach the people who come to Sacred Heart Mission looking for support, dignity, connection and hope.

That's where you come in.

As our Workforce Capability Lead, you'll help shape the culture, leadership and capability of our organisation, creating the conditions for our people to thrive and make a meaningful difference in the communities we serve.

An opportunity to build, create and make your mark

We're growing our Organisational Development function, and we're not looking for someone to simply maintain existing programs or replicate what they've done elsewhere.

We're Looking For Someone Who Gets Excited About Possibilities.

Someone who is curious about what makes organisations tick. Who asks why we do things the way we do, explores what the evidence tells us, and enjoys influencing how things could be better.

Someone who has seen what great organisational development can look like and wants the freedom to bring those ideas to life in a new environment.

You'll have the opportunity to experiment, challenge conventional thinking, explore organisational culture, interpret data, develop practical solutions and help shape how we grow our people and our organisation.

Not everything is built yet. And that's part of the opportunity.

You'll be joining a small, collaborative team where your ideas matter, your expertise will be valued and you'll have genuine scope to influence what we do and how we do it.

What You'll Be Doing

You’ll work alongside leaders and teams across the organisation to:

• Shape and strengthen our culture – explore the behaviours, beliefs and ways of working that influence our organisational culture, using diagnostics, insights and evidence to identify opportunities for meaningful change.
• Be a catalyst for change – work with leaders and teams to understand challenges, question assumptions, influence thinking and turn insights into practical improvements.
• Grow confident, capable leaders – design and deliver leadership development, coaching and team effectiveness initiatives that build the behaviours and capabilities our organisation needs.
• Build workforce capability – identify capability needs, develop frameworks and create meaningful development pathways that support our people to succeed.
• Turn data into meaningful insights – administer and interpret diagnostic tools, analyse qualitative and quantitative data, maintain accurate records, evaluate outcomes and prepare clear reports and recommendations that inform decision‑making.
• Design learning that makes a difference – translate complex needs into engaging, accessible and practical learning experiences.
• Keep essential development happening – coordinate enterprise training programs and ensure our people have access to and are engaging with the learning they need to work safely and effectively.

Some days you’ll be facilitating a leadership workshop or helping a manager navigate a team challenge. Others you’ll be analysing culture data, preparing a report, refining a capability framework or exploring why a particular way of working isn’t delivering the outcomes we’d hoped for.

You’ll need to enjoy both the creative and analytical sides of organisational development, and be equally comfortable exploring big ideas and managing the detail needed to bring them to life.

Who We're Looking For

You’ll bring demonstrated experience in organisational development, leadership development, culture or workforce capability, together with the confidence to translate your expertise into practical organisational outcomes.

But just as importantly, you’ll bring curiosity, creativity and a willingness to rethink what you know.

You'll Be Someone Who

• Is genuinely curious about organisational culture, human behaviour and what influences the way people work.
• Has experience using organisational diagnostics, interpreting data and translating findings into meaningful insights and recommendations.
• Can influence change by building trusted relationships, asking thoughtful questions and helping others see new possibilities.
• Brings strong analytical skills, attention to detail and the discipline to maintain records, evaluate outcomes and produce quality reporting.
• Can see the bigger picture while still getting things done.
• Enjoys turning complex organisational challenges into simple, practical solutions.
• Brings ideas and expertise without assuming there’s only one right way.
• Is comfortable with ambiguity, competing priorities and building things as you go.
• Wants to keep learning, growing and contributing to something bigger than themselves.

Accreditation in Human Synergistics diagnostic tools would be highly regarded, as would experience applying these or similar frameworks to leadership development, team effectiveness and organisational culture.

You don’t need to have worked in the homelessness sector before. We’re interested in the experience and perspectives you can bring, and your willingness to learn from the people who know our work best.

There's room for you here.

At Sacred Heart Mission, we believe different backgrounds, experiences and perspectives make us stronger.

We warmly welcome applications from people of all cultures, backgrounds, genders, identities, abilities and lived experiences. We’re committed to creating a workplace where everyone feels respected, included and able to contribute.

And if you’re reading this thinking, "I’d love this role, but I don’t quite tick every box," we’d still love to hear from you.

We know great candidates don’t always come with the exact experience or qualifications listed in a job advertisement. What matters to us is the expertise you bring, your curiosity, your willingness to learn and the contribution you could make.

Why Sacred Heart Mission?

Perhaps you’ve spent years working in large organisations, delivering great programmes but wishing you had more freedom to do things differently.

Perhaps you’re ready to move beyond corporate priorities and put your skills towards something that feels genuinely meaningful.

Or perhaps you’re looking for a place where you can be truly supported to grow your career while helping an organisation grow its impact.

At Sacred Heart Mission, you’ll find an organisation with a strong sense of purpose, a commitment to its people and an ambitious vision for the future.

You’ll have the opportunity to help shape a growing function, work with passionate colleagues and see how better leadership, stronger teams and a healthier organisational culture contribute to better outcomes for our community.

And you’ll be part of an organisation guided by the values of Welcome, Community, Kindness, Integrity and Courage.

Come and build something that matters.

If you’re an experienced subject matter expert who loves understanding people, exploring possibilities and turning insights into meaningful change, we’d love to hear from you.

Bring your expertise. Bring your ideas. Bring your curiosity.

Help us build the kind of workplace where our people can do extraordinary things for others.

• Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.

SHMis committed to equal employment opportunities for all peopleregardless of age, gender, cultural background, disability, or sexual orientation. We recognise the strength and value in diversity, and actively foster an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply.