Workflow Manager

Sienna Building; City of Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Work-from-home day

Employee Assistance Program (EAP)

Wellbeing activities

Wellness activity day

Monthly social events

Professional development through e‑学习

Job summary

Sienna Homes in Melbourne seeks a Workflow Manager to plan, coordinate and monitor end-to-end workflow of residential construction projects from pre-construction through ACC. You will work with sales, estimating, drafting, contracts administration, scheduling and site teams to prevent bottlenecks and ensure timely delivery while maintaining clear, proactive communication.

The role focuses on guiding project coordination, ensuring documentation readiness, and leading the team to deliver a

Qualifications

• Experience in residential building industry is required.
• Strong coordination and organisational skills are essential.
• Excellent communication and stakeholder management capabilities are required.
• Ability to read and interpret construction documentation.
• Ability to manage multiple priorities simultaneously.
• Proactive, problem-solving mindset with attention to detail.

Responsibilities

• Manage the workflow of multiple residential construction projects simultaneously.
• Monitor project progress against schedules and milestones.
• Coordinate handovers between departments for seamless progression.
• Identify bottlenecks and implement practical solutions.
• Ensure all required documentation is completed before progression.
• Lead the Project Coordination team to deliver proactive client experiences from contract to handover.
• Ensure clients are ready for construction with all approvals and permits in place.
• Oversee client variations with timely execution and recording of documents.
• Monitor workload across teams to optimise productivity and prioritize projects.
• Produce weekly workflow and project status reports and monitor KPIs.

Skills

Project coordination

Organisational skills

Communication

Stakeholder management

Leadership

Problem solving

Tools

Microsoft Office

Project management software

Job description

The Workflow Manager is responsible for planning, coordinating and monitoring the end-to-end workflow of residential construction projects, during the pre-construction phase through to Authority to Commence Construction (ACC). The role ensures projects progress efficiently, milestones are achieved on time, resources are effectively allocated and communication between departments remains clear, proactive and outcome focused. Working closely with sales, estimating, drafting, contracts administration, scheduling and site teams, the Workflow Manager identifies bottlenecks, implements process improvements and maintains visibility across all active projects to support consistent delivery and exceptional customer outcomes.

Key responsibilities

• Manage the workflow of multiple residential construction projects simultaneously
• Monitor project progress against established schedules and milestones
• Coordinate handovers between departments to ensure seamless project progression
• Identify workflow bottlenecks and implement practical solutions
• Ensure all required documentation is complete before projects progress to the next stage
• Lead the Project Coordination team to deliver a consistent, proactive and professional client experience from contract through to handover
• Ensure clients are financially, contractually and administratively ready for construction, with all required documentation, approvals and permits completed within agreed timeframes
• Oversee the timely issue, approval and execution of client variations, ensuring signed documentation is returned and recorded
• Monitor workload across teams to optimise productivity and prioritise projects based on business objectives and client commitments
• Produce weekly workflow and project status reports and monitor key performance indicators

About you

• Experience in this role or similar within residential building industry
• Strong project coordination and organisational skills
• Understanding of customer service and finance approval processes
• Experience reading and interpreting construction documentation
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities simultaneously
• High attention to detail and strong problem-solving capability
• Proficiency in Microsoft Office and project management software
• Highly organised and proactive with calm demeanor under pressure
• Process-driven with a continuous improvement mindset, collaborative team player with strong leadership and influencing skills

About us

At Sienna Homes we are market-led innovators bridging the gap between quality design and achievable homeownership. We believe that good design is not a luxury and we are committed to making that a reality for Victorian home buyers. People are at the heart of everything we do. We are committed to supporting our customers throughout their journey while continually investing in the growth, development and success of our team.

• One work-from-home day per week for office-based staff following successful completion of probation
• Employee Assistance Program (EAP) with free confidential counselling
• Regular wellbeing activities such as tai chi and Qigong
• Annual in-office wellness activity day
• Monthly social events and quarterly off-site activities
• Access to professional and personal development through online learning programs