Workday Integration Production Support Lead

Capgemini

Melbourne

On-site

AUD 180,000 - 230,000

Full time

9 days ago

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Job summary

Capgemini is seeking an experienced Workday Integration Support Lead in Melbourne to own the operational health, stability, and continuous improvement of our Workday integration landscape. You will lead production support activities, drive incident and problem management, and partner with stakeholders to deliver a high-performing integration environment.

You will oversee enhancements, releases, and governance, ensuring secure, reliable integrations that align with business needs.

Qualifications

7+ years of Workday integration experience with production support responsibility.
Deep expertise across Workday Studio, EIB, Core Connectors, RaaS, APIs, custom reports and calculated fields.
Strong knowledge of XML, XSLT, JSON, SFTP, web services, authentication, encryption and certificate management.

Responsibilities

Lead Workday Integration Support by managing L2/L3 support, resolving complex issues, and driving incident and problem management across the integration landscape.
Ensure Operational Excellence through proactive monitoring, service performance management, troubleshooting, and continuous optimisation of Workday integrations.
Manage Enhancements & Technical Delivery by assessing impacts, implementing integration improvements, and supporting evolving business requirements.
Oversee Releases & Change Activities including Workday updates, testing, deployments, cutovers, and transition-to-support activities.
Drive Governance, Security & Continuous Improvement by maintaining operational controls, supporting compliance requirements, improving service processes, and mentoring team members.