Workday Integration Lead – Drive Operational Excellence

Capgemini; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

Capgemini is seeking an experienced Workday Integration Support Lead to own the operational health and continuous improvement of our Workday integration landscape. You will lead L2/L3 support, incident management, and release readiness to deliver secure, reliable integrations.

You will collaborate with stakeholders, vendors, and technology teams to shape operational excellence and governance across the Workday ecosystem in a dynamic, service-focused environment.

Qualifications

• 7+ years of Workday integration experience with significant production support responsibility.
• Deep expertise across Workday Studio, EIB, Core Connectors, RaaS, APIs, custom reports, and calculated fields.
• Strong understanding of XML, XSLT, JSON, SFTP, web services, authentication, encryption, and certificate management.
• Experience leading incident, problem, change, and release management processes.
• Knowledge of Workday integration governance, security, and support frameworks.
• Exceptional stakeholder engagement, communication, and documentation skills.
• Ability to support Australian business hours and participate in after-hours activities when required.

Responsibilities

• Lead Workday Integration Support by managing L2/L3 support, resolving complex issues, and driving incident and problem management across the integration landscape.
• Ensure operational excellence through proactive monitoring, service performance management, troubleshooting, and continuous optimisation of Workday integrations.
• Manage enhancements and technical delivery by assessing impacts and supporting evolving business requirements.
• Oversee releases and change activities including Workday updates, testing, deployments, cutovers, and transition-to-support.
• Drive governance, security and continuous improvement by maintaining controls, supporting compliance, and mentoring team members.

Skills

Workday integration

Production support

Incident and problem management

Release management

Security governance

Stakeholder engagement

XML/XSLT/JSON

APIs and web services

SFTP

Mentoring/leadership

Tools

Workday Studio

EIB

Core Connectors

RaaS

JSON

Job description

Capgemini is seeking an experienced Workday Integration Support Lead to own the operational health and continuous improvement of our Workday integration landscape. You will lead L2/L3 support, incident management, and release readiness to deliver secure, reliable integrations.

You will collaborate with stakeholders, vendors, and technology teams to shape operational excellence and governance across the Workday ecosystem in a dynamic, service-focused environment.