Workday Integration Support Lead

Capgemini; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

Capgemini is seeking an experienced Workday Integration Support Lead to own the operational health and continuous improvement of our Workday integration landscape. You will lead L2/L3 support, incident management, and release readiness to deliver secure, reliable integrations.

You will collaborate with stakeholders, vendors, and technology teams to shape operational excellence and governance across the Workday ecosystem in a dynamic, service-focused environment.

Qualifications

• 7+ years of Workday integration experience with significant production support responsibility.
• Deep expertise across Workday Studio, EIB, Core Connectors, RaaS, APIs, custom reports, and calculated fields.
• Strong understanding of XML, XSLT, JSON, SFTP, web services, authentication, encryption, and certificate management.
• Experience leading incident, problem, change, and release management processes.
• Knowledge of Workday integration governance, security, and support frameworks.
• Exceptional stakeholder engagement, communication, and documentation skills.
• Ability to support Australian business hours and participate in after-hours activities when required.

Responsibilities

• Lead Workday Integration Support by managing L2/L3 support, resolving complex issues, and driving incident and problem management across the integration landscape.
• Ensure operational excellence through proactive monitoring, service performance management, troubleshooting, and continuous optimisation of Workday integrations.
• Manage enhancements and technical delivery by assessing impacts and supporting evolving business requirements.
• Oversee releases and change activities including Workday updates, testing, deployments, cutovers, and transition-to-support.
• Drive governance, security and continuous improvement by maintaining controls, supporting compliance, and mentoring team members.

Skills

Workday integration

Production support

Incident and problem management

Release management

Security governance

Stakeholder engagement

XML/XSLT/JSON

APIs and web services

SFTP

Mentoring/leadership

Tools

Workday Studio

EIB

Core Connectors

RaaS

JSON

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.About the RoleWe are seeking an experienced Workday Integration Support Lead to take ownership of the operational health, stability, and continuous improvement of our Workday integration landscape.This is a critical role responsible for ensuring integrations are secure, reliable, and aligned to business needs. You will lead production support activities, drive incident and problem management, oversee release readiness, and partner closely with business stakeholders, functional teams, vendors, and technology teams to deliver a high-performing integration environment.If you're passionate about operational excellence, enjoy solving complex integration challenges, and thrive in a collaborative, service-focused environment, we'd love to hear from you.What You'll Be DoingLead Workday Integration Support by managing L2/L3 support, resolving complex issues, and driving incident and problem management across the integration landscape.Ensure Operational Excellence through proactive monitoring, service performance management, troubleshooting, and continuous optimisation of Workday integrations.Manage Enhancements & Technical Delivery by assessing impacts, implementing integration improvements, and supporting evolving business requirements.Oversee Releases & Change Activities including Workday updates, testing, deployments, cutovers, and transition-to-support activities.Drive Governance, Security & Continuous Improvement by maintaining operational controls, supporting compliance requirements, improving service processes, and mentoring team members.About YouYou are a highly experienced Workday integration professional who combines strong technical expertise with operational leadership capabilities. You are comfortable working in complex environments, leading critical incidents, and building strong relationships with both technical and business stakeholders.Essential Experience7+ years of Workday integration experience, including significant production support responsibility.Deep expertise across Workday Studio, EIB, Core Connectors, RaaS, APIs, custom reports, and calculated fields.Strong understanding of XML, XSLT, JSON, SFTP, web services, authentication, encryption, and certificate management.Experience leading incident, problem, change, and release management processes.Strong knowledge of Workday integration governance, security, and support frameworks.Exceptional stakeholder engagement, communication, and documentation skills.Ability to support Australian business hours and participate in critical after-hours activities when required.Why Join UsPlay a key role supporting a business-critical Workday ecosystem.Lead the operational strategy and continuous improvement of enterprise integrations.Work with modern integration technologies and complex enterprise platforms.Collaborate with talented business and technology professionals across the organisation.Influence governance, service excellence, and future integration capability.Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real | www.capgemini.com