Work Capacity Technical Specialist (Hybrid – NSW)

Gallagher Bassett; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Bassett in Sydney is seeking a Technical Specialist – Work Capacity to provide expert technical support and decision-making on work capacity matters within the NSW Workers Compensation Scheme.

The role balances fair outcomes for injured workers with scheme requirements, supporting sustainable return to work and correct weekly entitlements, while sharing legislative expertise with the Claims function.

Qualifications

• Strong analytical and critical thinking skills, with sound judgement.
• Excellent written and verbal communication, with the ability to explain decisions clearly.
• Collaborative approach with strong stakeholder engagement.
• Coaching mindset with ability to drive capability uplift.

Responsibilities

• Review medical, vocational and employment evidence to assess a worker’s current work capacity.
• Determine the impact of work capacity outcomes on weekly payment entitlements.
• Identify and obtain the medical, vocational, treatment and employer information needed to support decisions.
• Arrange or review independent assessments, such as independent medical examinations and vocational assessments, where required.
• Identify gaps or inconsistencies in evidence and resolve them promptly.
• Provide timely, accurate advice to case managers on work capacity processes and requirements.
• Support early identification of claims requiring work capacity review.
• Support return to work strategies, including suitable duties and partial return to work.
• Prepare accurate, clear and compliant decision notices and correspondence.
• Support internal reviews and disputes relating to work capacity decisions, including preparation of documentation and responses.
• Communicate decisions to injured workers, employers and other parties with empathy and professionalism.
• Coach case managers on work capacity principles, evidence requirements and best practice.
• Identify process inefficiencies and recommend practical improvements.
• Keep current with legislative and scheme changes and share learnings with the team.

Skills

Analytical thinking

Strong judgement

Communication

Stakeholder engagement

Coaching mindset

Job description

Gallagher Bassett in Sydney is seeking a Technical Specialist – Work Capacity to provide expert technical support and decision-making on work capacity matters within the NSW Workers Compensation Scheme.

The role balances fair outcomes for injured workers with scheme requirements, supporting sustainable return to work and correct weekly entitlements, while sharing legislative expertise with the Claims function.