Technical Specialist – Work Capacity (Hybrid, 9-Day)

Gallagher Group Limited; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Wellbeing benefits

Career development

People-first culture

Global impact

Job summary

Gallagher Bassett in Australia is seeking a Technical Specialist – Work Capacity to provide expert technical support and make timely, compliant work capacity decisions within the NSW Workers Compensation Scheme. This role balances fair outcomes with scheme requirements and offers opportunities to coach and develop our Claims function.

The position requires strong Workers' Compensation experience, legislation interpretation, and a collaborative, empathetic approach to stakeholder engagement

Qualifications

• Experience in NSW Workers Compensation claims management and work capacity decisions.
• Ability to apply legislation and draft decision notices.
• Strong analytical and critical thinking with attention to detail.
• Excellent written and verbal communication.
• Collaborative stakeholder engagement and coaching mindset.

Responsibilities

• Review medical, vocational, and employment evidence to assess work capacity.
• Determine impact on weekly payment entitlements.
• Arrange or review independent assessments when required.
• Provide timely advice to case managers on processes.
• Coach case managers on work capacity principles.
• Identify process inefficiencies and recommend improvements.
• Keep current with legislative changes and share learnings.

Skills

Workers' comp experience

Analytical thinking

Communication skills

Stakeholder engagement

Coaching mindset

Job description

Gallagher Bassett in Australia is seeking a Technical Specialist – Work Capacity to provide expert technical support and make timely, compliant work capacity decisions within the NSW Workers Compensation Scheme. This role balances fair outcomes with scheme requirements and offers opportunities to coach and develop our Claims function.

The position requires strong Workers' Compensation experience, legislation interpretation, and a collaborative, empathetic approach to stakeholder engagement