Wine Brand Experience Lead

Vinarchy group.; Barossa; On-site; AUD 65,000 - 85,000; Full time

Job summary

Vinarchy invites a dynamic Supervisor to lead the team at the Jacob’s Creek Brand Home. You’ll welcome guests, coach staff, and coordinate tours and experiences while driving sales and brand storytelling.

Working with the Brand Home Manager and fellow Supervisors, you’ll ensure seamless service, high standards and a warm, memorable visitor journey that reflects Vinarchy’s ambitious, innovative spirit in wine hospitality.

Qualifications

• RSA and liquor licensing knowledge required
• Strong interpersonal and communication skills
• Genuine passion for wine and creating memorable experiences
• Local hospitality knowledge and tech confidence
• Problem-solving under pressure with a positive, innovative mindset
• WSET, First Aid, Responsible Person, barista skills or fire warden certifications are a plus

Responsibilities

• Lead the team on a fast-paced hospitality floor with warmth and confidence
• Deliver concierge-style guest service at the Welcome Desk and promote wine/merchandise
• Coordinate tours, tastings and experiences and manage bookings
• Open briefings, staff inductions, training and ongoing coaching
• Manage stock, compliance audits, data capture and safety standards
• Foster a positive, energized work culture and drive brand storytelling

Skills

RSA

Liquor licensing

Interpersonal skills

Wine knowledge

Local hospitality

Tech confidence

Problem solving

Positive attitude

WSET

First Aid

Responsible Person

Barista skills

Fire warden certification

Job description

Vinarchy invites a dynamic Supervisor to lead the team at the Jacob’s Creek Brand Home. You’ll welcome guests, coach staff, and coordinate tours and experiences while driving sales and brand storytelling.

Working with the Brand Home Manager and fellow Supervisors, you’ll ensure seamless service, high standards and a warm, memorable visitor journey that reflects Vinarchy’s ambitious, innovative spirit in wine hospitality.