Wholesale Cruise Advisor - Melbourne, Vic

Fcm Travel; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Inclusive culture

Staff discounts

Travel discounts

Career growth

Health discounts

Employee assistance program

Team events

Job summary

Flight Centre Travel Group Australia’s CruiseHQ division seeks a Wholesale Cruise Advisor to sell cruise holidays to travel agents and manage bookings across channels. You will proactively generate leads, upsell, and support group bookings while achieving sales targets and maintaining high service levels.

Ideal candidates have retail or wholesale travel experience, a passion for cruises, strong customer service skills, and comfortable with a range of computer systems.

Qualifications

• Retail or wholesale experience in travel is essential.
• Passion for cruises and customer service.
• Proven track record in a customer service environment with sales targets.
• Solid computer skills; able to learn new systems quickly.

Responsibilities

• Sell cruise holidays and packages across channels, and generate leads.
• Quoting, booking and invoicing cruise bookings for agents.
• Meet KPI service levels and sales targets.
• Upsell and cross-sell to maximise sales opportunities.
• Handle telephone inquiries and monitor relevant mailboxes daily.
• Maintain accurate booking notes and assist with group bookings when required.

Skills

Travel industry experience

Customer service

Sales targets

GDS experience

Tools

GDS systems

Job description

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!

CruiseHQ is Flight Centre Travel Group’s B2B cruise wholesale division. We curate and deliver unrivalled and tailor-made cruise packages. We are not just about cruises; we also craft the complete journey. Leveraging exclusives, we seamlessly integrate air, land, and sea travel, offering a selection of exquisitely curated packages through an industry-leading cruise marketplace.

The Wholesale Cruise Advisor is responsible for effectively selling cruise holidays including packages to travel agents. Selling across all channels and making bookings, as well as proactively generating leads, repeat business and referrals. This role supports the brand’s sales operations to achieve the company’s growth targets.

Day to day:

• Liaise with travel agents and assist them to plan all aspects of their client's trips, including but not limited to cruises, flights, accommodation, tours, activities and transfers, with the aim of generating business for the organisation
• Quoting, booking and invoicing cruise bookings and packages
• Ensure that KPIs are met including but not limited to service levels and abandoned call rates
• Meet and exceed monthly sales targets, and maximise sales opportunities by upselling and cross-selling
• Support and handle telephone enquiries efficiently and accurately
• Monitor and action all relevant mailboxes daily
• Provide feedback and suggestions to streamline processes to improve the business
• Maintain accurate and up to date notes on all bookings to ensure that anyone can understand the action that has been taken on the booking and/or quote and what action needs to be taken
• Provide support to Groups by assisting with group bookings when required

You will have:

• Retail or wholesale experience in the travel industry is essential
• A passion for the cruise industry and customer service
• Proven experience working in a customer service environment and working towards sales targets
• Comprehensive computer skills and the ability to confidently learn new computer systems
• GDS experience is preferred, not essential

What's in it for you?

• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Exclusive Staff Discounts: Accessible via our employee-only portal with + of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
• Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
• Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
• Mental Health: Support and Employee Assistance Program for staff and family
• Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 6)