Wholesale Cruise Advisor - Sydney, NSW

CruiseHQ; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Inclusive culture

Staff discounts portal and travel

Career opportunities across global |op

Health discounts

Mental health support

Social events and conferences

CSR volunteering and paid leave

Sustainability initiatives

Job summary

CruiseHQ in Sydney, part of Flight Centre Travel Group, seeks a travel customer service professional to liaise with agents and plan cruise bookings, flights, and accommodation. You will quote, book and invoice packages while aiming to meet service levels and sales targets.

Retail or wholesale travel experience is essential with a passion for cruises. Strong computer skills and the ability to learn new systems are required; GDS experience is preferred but not essential.

Qualifications

• Retail or wholesale travel experience is essential.
• Passion for the cruise industry and customer service.
• Proven experience working in a customer service environment and working towards sales targets.
• Comprehensive computer skills and the ability to confidently learn new computer systems.
• GDS experience is preferred, not essential.

Responsibilities

• Liaise with travel agents and assist them to plan all aspects of their client's trips, including but not limited to cruises, flights, accommodation, tours, activities and transfers, with the aim of generating business for the organisation.
• Quoting, booking and invoicing cruise bookings and packages.
• Ensure that KPIs are met including but not limited to service levels and abandoned call rates.
• Meet and exceed monthly sales targets, and maximise sales opportunities by upselling and cross-selling.
• Support and handle telephone enquiries efficiently and accurately.
• Monitor and action all relevant mailboxes daily.
• Provide feedback and suggestions to streamline processes to improve the business.
• Maintain accurate and up to date notes on all bookings to ensure that anyone can understand the action that has been taken on the booking and/or quote and what action needs to be taken.
• Provide support to Groups by assisting with group bookings when required.

Skills

Customer service

Sales targets

Computer skills

GDS experience

Tools

GDS (Global Distribution System)

Job description

At Flight Centre Travel Group (FCTG) our purpose is to'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!

CruiseHQ is Flight Centre Travel Group’s B2B cruise wholesale division. We curate and deliver unrivalled and tailor-made cruise packages.We are not just about cruises; we also craft the complete journey. Leveraging exclusives, we seamlessly integrate air, land, and sea travel, offering a selection of exquisitely curated packages through an industry-leading cruise marketplace.

Day to day:

• Liaise with travel agents and assist them to plan all aspects of their client's trips, including but not limited to cruises, flights, accommodation, tours, activities and transfers, with the aim of generating business for the organisation
• Quoting, booking and invoicing cruise bookings and packages
• Ensure that KPIs are met including but not limited to service levels and abandoned call rates
• Meet and exceed monthly sales targets, and maximise sales opportunities by upselling and cross-selling
• Support and handle telephone enquiries efficiently and accurately
• Monitor and action all relevant mailboxes daily
• Provide feedback and suggestions to streamline processes to improve the business
• Maintain accurate and up to date notes on all bookings to ensure that anyone can understand the action that has been taken on the booking and/or quote and what action needs to be taken
• Provide support to Groups by assisting with group bookings when required

You will have:

• Retail or wholesale experiencein the travel industry is essential
• A passion for the cruise industry and customer service
• Proven experience working in a customer service environment and working towards sales targets
• Comprehensive computer skills and the ability to confidently learn new computer systems
• GDS experience is preferred, not essential

What's in it for you?

• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd
• Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia’s leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more
• Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
• Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
• Mental Health:Support and Employee Assistance Program for staff and family
• Social:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
• Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment