Cruise Wholesale Specialist — Travel Perks & Growth

Flight Centre Travel Group

Melbourne

On-site

AUD 52,000 - 68,000

Full time

14 days+

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Benefits offered by this job

Staff discounts

Travel benefits

Career opportunities

Team culture

Health plans

Job summary

Flight Centre Travel Group's CruiseHQ in Melbourne is seeking a Wholesale Cruise Advisor to sell cruise holidays to travel agents. You will quote, book and invoice cruises, manage bookings across channels and actively generate leads and referrals to support growth.

The ideal candidate has retail or wholesale travel experience, a passion for cruises and customer service, strong computer skills, and preferably GDS experience.

Qualifications

Retail or wholesale travel experience is essential.
Passion for the cruise industry and customer service.
Proven experience in a customer service environment with sales targets.
Comprehensive computer skills and the ability to learn new systems.
GDS experience is preferred, not essential.

Responsibilities

Liaise with travel agents and plan all aspects of client trips including cruises, flights, accommodation, tours and transfers to generate business.
Quote, book and invoice cruise bookings and packages.
Ensure KPIs are met (service levels, abandoned call rates).
Meet and exceed monthly sales targets and upsell/cross-sell opportunities.
Handle telephone enquiries efficiently and accurately.
Monitor relevant mailboxes daily.
Provide feedback to streamline processes and maintain booking notes.

Skills

Travel industry experience

Customer service

Sales targets

Communication skills

GDS experience

Tools

GDS systems

Job description

The ideal candidate has retail or wholesale travel experience, a passion for cruises and customer service, strong computer skills, and preferably GDS experience.

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