Whitsundays Cruise Reservations Specialist

Tech Sales Jobs; Whitsunday Regional; On-site; AUD 42,000 - 58,000; Full time

Benefits offered by this job

Generous staff discounts on Journey‑bY

Study Assistance Policy

Career progression opportunities

Employee Referral Policy

Parental Leave program

Purchased Leave policy

Private Health discounts

Employee Assistance Program

Discounts on Journey Beyond merch

Discounts at Cruise Café & Bar

Discounts at on board venues

Free public transport

Salary sacrifice remote area benefits

Job summary

Cruise Whitsundays, based in Airlie Beach, Queensland, is seeking two Reservations Consultants to join our hospitality team. One full-time and one casual, reporting to the Customer Service & Sales Manager, handling enquiries and bookings across multiple channels to create memorable guest experiences.

You will stay updated on products, timetables, and promotions, manage bookings, process payments, and ensure accurate documentation while delivering outstanding service in a fast-paced environment.

Qualifications

• Minimum 1 year’s Customer Service/Sales experience.
• Certificate II in Tourism or Business Admin (desirable).
• Familiar with CustomLinc or similar reservation platform (desirable).
• Ability to work flexible hours including weekends, evenings and public holidays between 6:30 am to 7:15 pm.

Responsibilities

• Stay up to date with all things Cruise Whitsundays – products, timetables, and promotions.
• Accurately manage bookings from email, phone, web chat, and direct sources using Custom Linc.
• Process payment bookings and wrap up end-of-day cash-ups correctly.
• Check and finalise QA bookings while applying promotions.
• Coordinate bookings with third-party providers with precision.
• Keep up to date with our Reservations Policies and Procedures.
• Collect and provide catering information
• Provide great service in the Retail Store and upsell our fabulous merchandise!
• Prepare the necessary paperwork and manifests for the next day’s operations.
• Respond to guest feedback in a friendly manner, following our Policies & Procedures.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Education

Certificate II in Tourism or Business Admin

Tools

CustomLinc

Job description

Cruise Whitsundays, based in Airlie Beach, Queensland, is seeking two Reservations Consultants to join our hospitality team. One full-time and one casual, reporting to the Customer Service & Sales Manager, handling enquiries and bookings across multiple channels to create memorable guest experiences.

You will stay updated on products, timetables, and promotions, manage bookings, process payments, and ensure accurate documentation while delivering outstanding service in a fast-paced environment.