Operations Controller/Guest Liaison

Whitsunday Air Services; Hamilton Island; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Access to salary sacrifice options

Supportive team culture

Live and work in Whitsunday

Job summary

Whitsunday Air Services on Hamilton Island is seeking an Operations Controller/Guest Liaison to support daily aviation operations. The full-time role requires you to reside on Hamilton Island and reports to the Operations Manager, coordinating reservations, aircraft allocation and guest transfers.

Ideal candidates have customer service or tourism experience, strong communication and data-management skills, and a willingness to obtain an ASIC.

Qualifications

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Responsibilities

• Interact with customers, management and pilots to assist with aviation services.
• Take reservations from travel agents and customers across multiple platforms.
• Coordinate aircraft allocation with operations team and pilots.
• Supervise passengers on the airside and safely load/unload aircraft.
• Handle radio calls from pilots using the in-house system.
• Answer enquiries about tours and flights.
• Coordinate guest transfers for tours.
• Reconcile daily sales for Operations Manager review.
• Monitor incoming emails and route as required.

Skills

Customer service

Tourism experience

Attention to detail

Communication skills

Time management

Teamwork

Driver's Licence

ASIC willingness to obtain

Education

Tertiary education in aviation, tourism, logistics or business

Tools

Microsoft Office

Job description

Whitsunday Air Services – Hamilton Island QLD

About the company:

Whitsunday Air Services is a Helicopter, Seaplane and Fixed Wing aircraft tour and transfer operator servicing the Whitsundays, Great Barrier Reef and Hamilton Island Area. We provide luxury tours such as scenic flights, helicopter transfers, reef cruises and snorkeling tours including our world famous “Journey to The Heart”.

About the role:

We are now seeking a motivated individual for the role of Operations Controller/Guest Liaison. The position will be full time and require the candidate to reside on Hamilton Island. Reporting to the Operations Manager, the role will support the day to day operations of the business. Your key responsibilities will be to:

Interact with customers, management and pilots to assist with the effective provision of aviation services.

Take reservations from travel agents and customers directly through a variety of communication platforms.

Communicate with operations team, pilots and management to ensure the efficient allocation of aircraft to tours.

Supervise passengers while airside, safely load and unload aircraft.

Take radio calls from pilots using the company’s in-house radio system.

Answer enquiries about tours and flights.

Coordinate guest transfers for tours.

Reconcile the daily sales for overview by the Operations Manager.

Monitor incoming emails and answer or forward as required.

What We Are Looking For

We are looking for a driven individual who would like to stay and grow their career long term. For the right candidate there are plenty of opportunities to progress into different roles.

In addition, we are ideally looking for the following attributes:

Previous experience in a customer service or tourism role

Competent in the use of Microsoft Office, use of emails and data collection

High level of attention to detail and strong communication skills, both written and verbal

Ability to self-manage your time to achieve high levels of productivity whilst also complying with strict safety requirements

Previous experience working within teams and in a busy working environment

A current Drivers Licence

A current ASIC or willingness to obtain

A tertiary education or background in aviation, tourism, logistics or business will be highly regarded

Experience with living and working in a remote location will also be highly regarded but not essential

What’s on offer

• Access to salary sacrifice options
• Supportive team culture
• The chance to work and live in the beautiful Whitsunday