Whatever Whenever Agent

22322652; City of Brisbane; Sur place; AUD 65 000 - 82 000; Plein temps

Avantages offerts par ce poste

Hotel training opportunities

Great Places to Work

Discounts on hotel rooms for family &/

Discounts on food & beverage

Recognition programs

Wellbeing & mindfulness programs

Employee Assistance Program

Résumé du poste

W Brisbane is hiring a Full Time and Part Time Whatever/Whenever Agent to deliver the iconic W experience to guests. You will handle a high volume of guest calls, provide information on facilities, and make recommendations to upsell hotel features and services.

With a focus on loyalty and guest service, you will multitask across inquiries while maintaining meticulous attention to detail in a vibrant, luxury hotel environment on North Quay, Brisbane.

Qualifications

• Handling a high volume of calls dealing with guest requests efficiently.
• Providing information on all facilities provided within the hotel.
• Making recommendations, upsell hotel features and related services.
• Ability to multi task at all times.
• Outstanding attention to detail.

Connaissances

Guest service

Upselling

Multitasking

Attention to detail

Communication skills

Description du poste

Additional Information
Job Number26131504
Job CategoryRooms & Guest Services Operations
Location81 North Quay, Brisbane Queen 4000, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

NATURAL TALENT

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Brisbane located at 81 N Quay, Brisbane City QLD 4000 is hiring a Full Time and Part Time Whatever/Whenever Agent. As aWhatever/Whenever Agent, you will provideour guests with the 'W' experience and surprise and delight them every moment you get. You must have a focus on Loyalty and Guest Service, and require experience in the following:

• Handling a high volume of calls dealing with guest requests efficiently
• Providing information on all facilities provided within the hotel
• Making recommendations, upsell hotel features and related services
• Ability to multi task at all times
• Outstanding attention to detail

BENEFITS

• The best hotel training opportunities produced independently byWBrisbane and internationally recognized training programs by Marriott International
• ‘Great Places to Work’ certified
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram

LEARN MORE

Visitwhotels.com/careersto learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at***************@whotels.com

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.