Welcome Desk Agent

22322652; Brisbane; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Hotel training opportunities

Marriott discounts

Employee wellness program

Job summary

W Brisbane located at 81 North Quay, Brisbane City is hiring a Part Time Welcome Desk Agent. You will provide the 'W' experience from check-in to check-out and guide guests through their stay with a guest-first mindset.

Experience in hotel front desk roles, familiarity with Opera PMS, and the ability to work AM/PM/overnight shifts are essential. Training opportunities and Marriott discounts are available.

Qualifications

• Experience in a hotel front desk role.
• Experience with Opera property management system.
• Armed with smart solutions and a can-do attitude.
• Energetic in a fast-paced environment.
• Excellent grooming and presentation skills.
• Ability to work a 7-day rotating roster with a minimum availability of three days a week.
• Must be available to work AM, PM, and Overnight Shifts.

Responsibilities

• Provide welcome desk guest services from check-in to check-out.
• Assist guests with information to enhance their stay.
• Deliver the W experience and surprise guests throughout their stay.
• Maintain a proactive, guest-centric approach in a fast-paced hotel environment.

Skills

Guest service experience

Grooming & presentation

Roster flexibility

Shift flexibility

Tools

Opera PMS

Job description

Additional Information
Job Number26131505
Job CategoryRooms & Guest Services Operations
Location81 North Quay, Brisbane Queen 4000, AustraliaVIEW ON MAP
SchedulePart Time
Located Remotely?N
Position Type Non-Management

NATURAL TALENT

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Brisbane located at 81 North Quay, Brisbane City is hiring a Part Time Welcome Desk Agent. Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build anexperience that is memorable and unique. OurWelcome Desk Agent (Guest Service Agent)takes the initiative to deliver a wide range of services that guide guests through their entire stay. You will provideour guests with the 'W' experience and surprise and delight them every moment you get. You must have a focus on Loyalty and Guest Service, and require experience in the following:

• Experience in a similar role within a hotel environment
• Experience withOperaproperty management system
• Armed with smart solutions and a can-do attitude
• Energised in a fast-paced environment
• Excellent grooming and presentation skills
• Ability to work a 7-day rotating roster with a minimum availability of three days a week
• Must be available to work AM, PM, and Overnight Shifts

BENEFITS

• The best hotel training opportunities produced independently byWBrisbane and internationally recognized training programs by Marriott International
• ‘Great Places to Work’ certified
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
  

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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LEARN MORE

Visitwhotels.com/careersto learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at***************@whotels.com

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.