Beverage & Food Supervisor (2930 & WETDeck)

W Hotel; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Room discounts

Training programs

F&B discounts

Recognition programs

Wellbeing programs

Employee assistance

Great Places to Work

Job summary

W Hotels is seeking a dynamic supervisor to oversee daily operations and guest service on the floor during peak hours. You will maintain sanitation, lead by example, and ensure brand standards are consistently delivered to guests.

You will identify training needs, foster a positive team culture, and coordinate with the team to anticipate and meet guest needs, while managing inventories and maintenance requests as required.

Responsibilities

• Supervise daily operations and team on the floor during peak meal periods.
• Maintain sanitation standards across areas.
• Identify training needs and implement development plans for brand standards.
• Provide hands-on leadership with exceptional customer service and guest relations.
• Foster a positive, fun culture to improve team performance.
• Ensure guests' needs are anticipated and met by the team.

Skills

Leadership

Guest service

Communication

Team supervision

Job description

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

ABOUT THE ROLE

Plays a significant role in the daily supervision of the operations and the team, maintains sanitation standards, and assists talent and hosts on the floor during peak meal periods. Strives to continually improve guest and talent satisfaction. Determines training needed to accomplish goals, then implements plan.Additional responsibilities include, but are not limited to;

Displays hands on leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.

Reiterate and identify training needs for brand standards to ensure consistency, quality, and luxury service is delivered to all our guests

Foster a positive and fun culture for the team to improve team relationships and performance

Communicate effectively with the team so they can perform at their best

Ensure Talent are working together collaboratively to meet and anticipate guests needs

Complete scheduled inventories and stock and requisition necessary supplies

Welcome and acknowledge all guests according to hotel standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Complete scheduled inventories and stock and requisition necessary supplies.

Monitor dining rooms for seating availability, service, safety, and well-being of guests.

Complete work orders for maintenance repairs.

Visually inspect tools, equipment, or machines (e.g., to identify defects).

BENEFITS

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently byWSydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great Places to Work’ certified

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.