Wellbeing & Recovery Social Worker (Claims)

TAL Australia; Sydney; On-site; AUD 75,000 - 110,000; Full time

Job summary

TAL Australia is seeking an experienced Social Worker to support psychosocial wellbeing for customers. The role involves holistic assessments, collaboration with Claims Consultants and healthcare professionals, and tailored support strategies for individuals navigating complex life circumstances.

You will work with adults in community-based and health settings, engaging with vulnerable customers with empathy and professionalism, and contribute to continuous improvement across Claims.

Qualifications

• Degree qualification in Social Work and eligibility for membership with the Australian Association of Social Workers (AASW).
• Experience supporting adults within community, health, disability, mental health, employment services, rehabilitation or related environments.
• Experience conducting holistic assessments and identifying psychosocial factors impacting wellbeing, resilience and engagement.
• Ability to develop practical, person-centred support strategies to help individuals navigate complex life circumstances.
• Strong stakeholder management, collaborating with individuals, the TAL Claims team, healthcare professionals and broader networks.
• Exceptional communication and relationship-building with the ability to influence outcomes in sensitive situations.
• Confidence working with vulnerable individuals and handling challenging conversations with empathy, professionalism and resilience.
• Understanding psychosocial risk factors, mental health and person-centred support approaches is highly regarded.
• Experience working with adult clients in community-based, health or support service environments is advantageous.

Responsibilities

• Identify psychosocial barriers and opportunities to enhance wellbeing, engagement and resilience across Income Protection and TPD claims.
• Conduct holistic assessments considering medical, psychosocial, personal and environmental factors impacting a customer's circumstances.
• Partner with Claims Consultants and healthcare professionals to tailor support strategies for individual needs.
• Identify vulnerable customers and facilitate appropriate early intervention and support pathways.
• Provide guidance to Claims Consultants on psychosocial considerations, vulnerability and wellbeing-focused support.
• Build relationships with healthcare providers, community organisations and external support services.
• Coordinate support services to align interventions with customer needs and meaningful outcomes.
• Contribute to continuous improvement initiatives and embed best-practice wellbeing and psychosocial support frameworks.

Job description

TAL Australia is seeking an experienced Social Worker to support psychosocial wellbeing for customers. The role involves holistic assessments, collaboration with Claims Consultants and healthcare professionals, and tailored support strategies for individuals navigating complex life circumstances.

You will work with adults in community-based and health settings, engaging with vulnerable customers with empathy and professionalism, and contribute to continuous improvement across Claims.