Recovery & Support Specialist

TAL Australia; Sydney; Sur place; AUD 75 000 - 110 000; Plein temps

Résumé du poste

TAL Australia is seeking an experienced Social Worker to support psychosocial wellbeing for customers. The role involves holistic assessments, collaboration with Claims Consultants and healthcare professionals, and tailored support strategies for individuals navigating complex life circumstances.

You will work with adults in community-based and health settings, engaging with vulnerable customers with empathy and professionalism, and contribute to continuous improvement across Claims.

Qualifications

• Degree qualification in Social Work and eligibility for membership with the Australian Association of Social Workers (AASW).
• Experience supporting adults within community, health, disability, mental health, employment services, rehabilitation or related environments.
• Experience conducting holistic assessments and identifying psychosocial factors impacting wellbeing, resilience and engagement.
• Ability to develop practical, person-centred support strategies to help individuals navigate complex life circumstances.
• Strong stakeholder management, collaborating with individuals, the TAL Claims team, healthcare professionals and broader networks.
• Exceptional communication and relationship-building with the ability to influence outcomes in sensitive situations.
• Confidence working with vulnerable individuals and handling challenging conversations with empathy, professionalism and resilience.
• Understanding psychosocial risk factors, mental health and person-centred support approaches is highly regarded.
• Experience working with adult clients in community-based, health or support service environments is advantageous.

Responsabilités

• Identify psychosocial barriers and opportunities to enhance wellbeing, engagement and resilience across Income Protection and TPD claims.
• Conduct holistic assessments considering medical, psychosocial, personal and environmental factors impacting a customer's circumstances.
• Partner with Claims Consultants and healthcare professionals to tailor support strategies for individual needs.
• Identify vulnerable customers and facilitate appropriate early intervention and support pathways.
• Provide guidance to Claims Consultants on psychosocial considerations, vulnerability and wellbeing-focused support.
• Build relationships with healthcare providers, community organisations and external support services.
• Coordinate support services to align interventions with customer needs and meaningful outcomes.
• Contribute to continuous improvement initiatives and embed best-practice wellbeing and psychosocial support frameworks.

Description du poste

At TAL, we're committed to helping our people build meaningful careers while making a real difference to Australians. Internal career opportunities are an important part of how we develop capability, support career growth and create opportunities for our people to explore new challenges across the business.

This role offers an opportunity to broaden your experience, build new skills, expand your network and continue your development within TAL. Whether you're looking to deepen your expertise, take on new challenges or explore a different area of the business, internal opportunities help our people continue to grow and develop their careers.

We're open to candidates based in Sydney, Melbourne or Brisbane, with the flexibility to work in accordance with the role's requirements.

• Support improved customer outcomes by identifying psychosocial barriers and opportunities to enhance wellbeing, engagement and resilience across Income Protection and TPD claims.
• Conduct holistic assessments that consider medical, psychosocial, personal and environmental factors impacting a customer's circumstances and overall wellbeing.
• Partner with Claims Consultants and healthcare professionals to develop tailored support strategies that address individual needs and improve customer experiences.
• Identify customers who may be vulnerable or experiencing complex psychosocial challenges and facilitate appropriate early intervention and support pathways.
• Provide specialist guidance and coaching to Claims Consultants on psychosocial considerations, vulnerability, customer engagement and wellbeing-focused support approaches.
• Build strong relationships with healthcare providers, community organisations and external support services to help customers access appropriate assistance.
• Influence and coordinate support services to ensure interventions are aligned to customer needs and deliver meaningful outcomes.
• Contribute to continuous improvement initiatives and help embed best-practice wellbeing, vulnerability and psychosocial support frameworks across Claims.

Qualifications

We're looking for an experienced Social Worker who is passionate about supporting people through life's challenges and enhancing their overall wellbeing and quality of life.

This role will suit someone who enjoys working with individuals experiencing complex health, psychosocial and personal circumstances, and who can confidently balance empathy, advocacy and customer-focused outcomes in a professional environment.

To be successful, you will ideally brings:

• A degree qualification in Social Work and eligibility for membership with the Australian Association of Social Workers (AASW).
• Demonstrated experience supporting adults within community, health, disability, mental health, employment services, rehabilitation or related environments.
• Experience conducting holistic assessments and identifying psychosocial factors that may impact wellbeing, resilience, engagement and overall outcomes.
• A proven ability to develop practical, person-centred support strategies that help individuals navigate complex life circumstances and achieve meaningful progress.
• Strong stakeholder management skills, with experience working collaboratively with individuals, the TAL Claims team, healthcare professionals and broader support networks.
• Exceptional communication and relationship-building skills, with the ability to influence positive outcomes in complex and sensitive situations.
• Confidence working with vulnerable individuals and navigating challenging conversations with empathy, professionalism and resilience.
• An understanding of psychosocial risk factors, mental health, behavioural change principles and person-centred support approaches will be highly regarded.
• Experience working with adult clients in community-based, health or support service environments will be highly regarded.

Why Consider This Opportunity?

This is an opportunity to:

• Build your expertise and develop new skills in a different area of the business
• Expand your network and collaborate with stakeholders across TAL
• Contribute to strategic initiatives that support our customers, partners, and people
• Continue building your career through experiences that broaden your capability, strengthen your network and support your long-term development goals.

Additional Information

Before applying, ensure you have an open conversation with your People Leader about your interest in this opportunity and your career development goals.

If you have questions about the role, please reach out to the Talent Acquisition Partner listed on the requisition.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.