Web Officer

Toowoomba Regional Council; Toowoomba Regional; On-site; AUD 90,000 - 97,000; Full time

Benefits offered by this job

Car parking provided

Professional development and learning

Salary sacrificing for superannuation

Corporate health insurance discounts

Fitness Passport access

Employee Assistance Program

Health & wellbeing programs

Safety-conscious workplace

Job summary

Toowoomba Regional Council is seeking a Web Officer to provide hands-on support for Council websites, intranet, CMS and online forms, ensuring accessible, user-centred digital experiences. You will work with web, communications and customer experience teams to maintain and improve the Council's digital environment.

The role is a fixed-term full-time position in the Toowoomba CBD with a salary of AU$90,427.77–AU$96,644.88 per year, plus 17.5% leave loading and up to 12.65% superannuation.

Qualifications

• Demonstrated experience using and supporting content management systems (CMS).
• Strong interpersonal, customer service and teamwork skills.

Responsibilities

• Support day-to-day administration, maintenance and improvement of Council's web environment (CMS, websites, intranet, online forms).
• Apply Council brand and digital standards to structure, presentation and accessibility.
• Assist projects to restructure and consolidate websites and intranet for a consistent, accessible online presence.

Skills

CMS experience

Interpersonal skills

Customer service

Teamwork

Tools

Joomla

OpenCities

OpenForms

HTML/CSS

Job description

Turnyour digital know-how into better online experiences for ourcommunity

About the position:

The Web Officer provides hands‑on support for Council’swebsites, intranet, content management systems (CMS) and associatedonline forms, helping to deliver accessible, user‑centred andeffective digital customer experiences.

Working collaboratively with web, communications and customerexperience teams, you will support the day‑to‑day administration,maintenance and improvement of Council’s web environment. Thisincludes CMS support and troubleshooting, website structure andpresentation, online forms, accessibility and UX, and applyingCouncil’s brand and digital standards.

You will also support projects to improve, restructure andconsolidate Council websites and the intranet, contributing to amore consistent, accessible and contemporary online presence.

• This is a fixed term full‑time position based in theToowoomba CBD until 25/04/2027.
• The annual salary range for this position is $90,427.77 -$96,644.88 gross per annum, plus 17.5% annual leave loading andup to 12.65% superannuation.
• Enjoy work/life balance with a 72.5 hour fortnight andaccess to banked leave.
• Carparking provided.
• Professional development and learning opportunities.
• Salary sacrificing opportunities to boost yoursuperannuation.
• Corporate discounts on selected private healthinsurance.
• Access to the Fitness Passport Program - providing accessto a wide range of local health, fitness, and leisurefacilities with one single membership.
• Employee Assistance Program – free 24 hour nationwideconfidential personal or work‑related counselling services foremployees and their families.
• A range of progressive health and wellbeing services.
• Work in a safety‑conscious organisation - home safe everyday!

How to be successful in this position:

• Demonstrated experience using and supporting contentmanagement systems (CMS) to maintain websites andintranets.
• Practical experience in website structure, navigation, withthe ability to apply accessibility, brand and digitalstandards.
• Experience with online forms and troubleshooting web, CMSand publishing issues.
• Strong interpersonal, customer service and teamwork skills,with the ability to manage competing requests andpriorities.
• Experience with Joomla, OpenCities and OpenForms, orsimilar platforms will be highly regarded, along with workingknowledge of HSTML CSS and familiarity with WCAG accessibilityprinciples.

About the Team:

The Customer Experience and Engagement team connects ourcommunity and employees with Council’s information, services andexperiences. Our multidisciplinary team brings together customerservice, customer experience, communications, engagement,marketing, media and digital expertise.

As Web Officer, you’ll work collaboratively across thesefunctions, providing the hands‑on web and CMS expertise that helpsensure Council’s online presence is accessible, consistent,user‑centred and easy to navigate.

You’ll join a talented, creative and diverse team committed todelivering great customer experiences and building strongconnections with communities across the Toowoomba Region.

The closing date for applications is Monday 23 November 2026 at11.59pm.

For further information:

Please contact Rachel Blythe, Program Lead CorporateCommunications on 0415 995 *** within business hours.

About Council:

The Toowoomba region is about rich traditions and boldambitions. Our long and proud agricultural history hasevolved Toowoomba into Australia’s second largest inland city witha population of 178,500 and employs approximately 1,600 staff,dedicated and enthusiastic, about delivering excellent customerservice to the community, residents, and visitors throughout theregion. We recognise that our success depends upon attractingand retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to develop yourcareer.

Council does not accept unsolicited agency approaches orapplications for this or any other vacancy. No response will beprovided.

Attachments:

• Position Description - Web Officer (5364).pdf
• TRC Values and Behaviours.pdf

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