Communications Officer

OnTalent; Toowoomba Regional; On-site; AUD 106,000 - 113,000; Full time

Job summary

Toowoomba Regional Council is seeking a hands-on Communications Officer to translate complex information into clear, engaging content across websites, social channels and publications. You will work with teams across Council to inform and engage the community about projects, services and priorities.

Based in Toowoomba, this full-time role requires a practical, creative communications professional who can manage multiple channels, craft key messages, and contribute to reputation and media

Qualifications

• Experience delivering external communications for diverse audiences and channels.
• Strong writing, editing and proofreading skills.
• Experience developing communication plans and campaigns across multiple channels.
• Understanding of digital, social and traditional channels.
• Ability to translate complex information into clear content.
• Strong organisation skills and ability to manage competing deadlines.
• Ability to build relationships and provide practical communications support to stakeholders.
• Understanding of reputation and issues management.

Responsibilities

• Develop external communication plans and activities for projects, services, campaigns and priorities.
• Research, write and edit content for websites, social media, newsletters, publications and advertisements.
• Prepare key messages, talking points, briefings and other materials.
• Support proactive media opportunities, events and public information activities.
• Provide practical communications advice across Council and to stakeholders.
• Coordinate communications with subject matter experts, designers, suppliers and partners.
• Monitor media and audience feedback to identify issues and opportunities.
• Use analytics to evaluate communication activities and improve delivery.

Skills

Strong writing/editing

Communication planning

Ability to translate complex info

Audience research & analytics

Media relations support

Stakeholder coordination

Time management

License: C Class

Education

Bachelor's degree in communications, PR, journalism or related field

Job description

Create the Content. Connect the Community. Bring Council’s Work to Life.

Toowoomba Regional Council plays an important role in the lives of more than 178,000 people across one of Queensland’s most diverse and fast-growing regional communities.

With approximately 1,600 employees and activity spanning infrastructure, community services, growth and development, Council has an important story to tell and an equally important responsibility to keep its community informed and engaged.

As Communications Officer, you will help bring those stories to life. This is a hands‑on communications role for someone who enjoys turning complex information into clear, engaging content and delivering communication across multiple channels. You will work with teams across Council to communicate projects, services and programs in a way that connects with the community.

The Opportunity

Working within the Media and Communications team, you will support the planning and delivery of clear, timely and audience-focused external communications that inform and engage the community and promote Council’s services, projects, programs and priorities.

You will be responsible for:

• Developing and delivering external communication plans and activities supporting Council projects, services, programs, campaigns and priorities.
• Researching, writing and editing engaging content for websites, social media, newsletters, publications, advertising and community information.
• Preparing key messages, talking points, briefings and other communication materials.
• Supporting proactive media opportunities, announcements, interviews, events and public information activities.
• Providing practical communication advice to teams across Council, helping identify audiences, channels, key messages, risks and opportunities.
• Coordinating communications with internal subject matter experts, designers, suppliers, partner organisations and other stakeholders.
• Monitoring media, social media and community feedback to identify emerging issues, misinformation, opportunities and reputational risks.
• Using digital analytics, media coverage and audience feedback to evaluate communication activities and improve future delivery.

What Success Looks Like

You will deliver clear, engaging and audience‑focused communications that help the community understand Council’s projects, services, programs and priorities.

You will become a trusted communications partner to teams across Council, helping turn technical or complex information into accessible content and ensuring communication activities are well planned, coordinated and delivered on time.

Success will be reflected in high‑quality content across Council’s channels, stronger audience engagement and communications that build community understanding, trust and confidence.

Why We Love This Opportunity?

This is a fantastic opportunity for a communications professional who wants variety, visibility and the opportunity to work across a broad range of projects and issues that directly impact the community. You will have the opportunity to:

• Work across a diverse portfolio of Council projects, programs, services and campaigns.
• Create content across digital, social, print and other external communication channels.
• Partner with subject matter experts across Council to turn complex information into engaging community communications.
• Gain exposure to proactive media, emerging issues and reputation management.
• Use audience insights and analytics to understand what is working and continually improve communication.
• Contribute to communications that have a genuine impact on how the community understands and engages with Council.

About You

You are a practical, creative and audience‑focused communications professional who enjoys both planning communications and getting in and delivering them.

You know how to take complex or technical information and turn it into something clear and engaging. You are comfortable juggling competing priorities, working with different stakeholders and adapting communications across digital, social, print and traditional channels.

You bring:

• Experience delivering external communications and content for a range of audiences and channels.
• Strong writing, editing and proofreading skills.
• Experience developing communication plans, campaigns and activities across multiple channels.
• A good understanding of digital, social media and traditional communication channels.
• The ability to translate complex or technical information into clear and accessible content.
• Strong organisation skills and the ability to manage competing deadlines in a responsive environment.
• The ability to build positive working relationships and provide practical communications support to stakeholders.
• An understanding of reputation and issues management and the judgement to identify and appropriately escalating emerging risks.
• A relevant degree in communications, public relations, journalism or a related discipline, or substantial equivalent professional experience.
• A current C Class Driver’s Licence.

Location and Flexibility

This permanent, full‑time role is based in Toowoomba.

The role works collaboratively across Council and with external stakeholders, suppliers and partner organisations, requiring someone who enjoys building relationships and working closely with others to deliver communication outcomes.

Remuneration

This Level 6 position offers a salary of $106,377.46 – $113,406.62 per annum.

Applications will close on 26 November 2026 at 11:59PM.