Digital Content Designer — User-Centered & Accessible

City of Boroondara; City of Melbourne; On-site; AUD 105,000 - 114,000; Full time

Job summary

City of Boroondara is seeking a Digital Content Designer to translate complex council services into clear, accessible content for our website and digital services. You will design, develop and optimise content that informs and engages residents, using user-centred design and plain language to meet business and community needs.

Working within the Digital Experience team, you will publish and maintain content, monitor performance with analytics, and collaborate with stakeholders on continuous

Qualifications

• Experience applying content design principles to create accessible digital content.
• Ability to translate complex information into clear content.
• Experience with CMS and collaboration with stakeholders.

Responsibilities

• Design and develop high-quality digital content across websites and digital platforms.
• Apply user-centred design and accessibility principles to all content.
• Translate complex information into clear, engaging and audience-focused digital experiences.
• Manage content publishing, review and maintenance activities.
• Monitor content performance and use insights, analytics and feedback to drive continuous improvement.
• Collaborate with stakeholders to identify opportunities to enhance digital engagement and user experience.
• Ensure all content meets accessibility standards, uses plain English, is optimised for search, and is informed by data and user needs.

Skills

User-centred design

Plain language

Accessibility standards

Analytics & insights

Tools

CMS (Content Management System)

Job description

City of Boroondara is seeking a Digital Content Designer to translate complex council services into clear, accessible content for our website and digital services. You will design, develop and optimise content that informs and engages residents, using user-centred design and plain language to meet business and community needs.

Working within the Digital Experience team, you will publish and maintain content, monitor performance with analytics, and collaborate with stakeholders on continuous