Waste Operations: Flexible Admin & Customer Service Lead

Redlands; Cleveland; Vor Ort; AUD 75.000 - 81.000; Vollzeit

Benefits dieser Stelle

Flexible working options

Wellbeing initiatives and development

4 weeks annual leave

Parental leave

Employee discounts

Zusammenfassung

Redland City Council is seeking a Business Support Officer for Waste Operations to deliver high-quality customer service, manage a high volume of requests, and maintain accurate records across multiple systems. The role supports waste operations with administrative tasks and liaison with contractors to ensure positive outcomes.

The successful candidate will have strong communication, data entry accuracy and organisational skills, with experience in administration or similar roles.

Qualifikationen

• Strong customer service skills and the ability to communicate effectively with a diverse range of stakeholders.
• Excellent attention to detail and accuracy, particularly when working with data, records and systems.
• Confidence using technology and the ability to quickly learn multiple systems and processes.
• Strong organisational skills and the ability to manage competing priorities in a high-volume environment.

Aufgaben

• Delivering high-quality customer service to residents, contractors and internal stakeholders.
• Managing a high volume of customer requests, enquiries and service issues, ensuring timely and accurate outcomes.
• Maintaining accurate records and performing detailed data entry across multiple systems.
• Investigating and resolving customer enquiries relating to waste services, rates charges and service delivery.
• Supporting financial administration processes, including invoice reconciliation and purchase requisitions.
• Liaising with contractors to resolve service issues and achieve positive customer outcomes.

Kenntnisse

Customer service

Data entry

Attention to detail

Organisational skills

Tools

Ci Anywhere

Property & Rating

Objective

Jobbeschreibung

Redland City Council is seeking a Business Support Officer for Waste Operations to deliver high-quality customer service, manage a high volume of requests, and maintain accurate records across multiple systems. The role supports waste operations with administrative tasks and liaison with contractors to ensure positive outcomes.

The successful candidate will have strong communication, data entry accuracy and organisational skills, with experience in administration or similar roles.