Business Support Officer (Waste Operations)

Redlands; Cleveland; On-site; AUD 75,000 - 81,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing initiatives and development

4 weeks annual leave

Parental leave

Employee discounts

Job summary

Redland City Council is seeking a Business Support Officer for Waste Operations to deliver high-quality customer service, manage a high volume of requests, and maintain accurate records across multiple systems. The role supports waste operations with administrative tasks and liaison with contractors to ensure positive outcomes.

The successful candidate will have strong communication, data entry accuracy and organisational skills, with experience in administration or similar roles.

Qualifications

• Strong customer service skills and the ability to communicate effectively with a diverse range of stakeholders.
• Excellent attention to detail and accuracy, particularly when working with data, records and systems.
• Confidence using technology and the ability to quickly learn multiple systems and processes.
• Strong organisational skills and the ability to manage competing priorities in a high-volume environment.

Responsibilities

• Delivering high-quality customer service to residents, contractors and internal stakeholders.
• Managing a high volume of customer requests, enquiries and service issues, ensuring timely and accurate outcomes.
• Maintaining accurate records and performing detailed data entry across multiple systems.
• Investigating and resolving customer enquiries relating to waste services, rates charges and service delivery.
• Supporting financial administration processes, including invoice reconciliation and purchase requisitions.
• Liaising with contractors to resolve service issues and achieve positive customer outcomes.

Skills

Customer service

Data entry

Attention to detail

Organisational skills

Tools

Ci Anywhere

Property & Rating

Objective

Job description

Business Support Officer (Waste Operations)

Permanent Full Time-36.25 hours per week

$75,469.99to$81,061.94Annually+ 13% super

Redland City Council offers you the chance to improve lives and shape your own career… on beautiful Redlands Coast.

Redlands is proud to rank among Queensland’s Top 5 local government areas for wellbeing in the SGS Cities and Regions Wellbeing Index - confirming our community as a great place to live, work, and grow.

Join our team asa Business Support Officer (Waste Operations)

Are you a customer focused administrator who thrives in a fast-paced environment?

Do you enjoy solving problems, working across multiple systems and delivering positive outcomes for customers?

Supporting a high-volume customer service environment, this role plays a key part in delivering responsive waste services to our community. You'll be part of a supportive team responsible for managing customer requests, maintaining accurate records, coordinating with contractors and delivering high-quality administrative support across Waste Operations. If this sounds like you, we invite you to apply for the Business Support Officer (Waste Operations) position at Redland City Council.

Your responsibilities will include:

• Delivering high-quality customer service to residents, contractors and internal stakeholders.
• Managing a high volume of customer requests, enquiries and service issues, ensuring timely and accurate outcomes.
• Maintaining accurate records and performing detailed data entry across multiple systems.
• Investigating and resolving customer enquiries relating to waste services, rates charges and service delivery.
• Supporting financial administration processes, including invoice reconciliation and purchase requisitions.
• Liaising with contractors to resolve service issues and achieve positive customer outcomes.

Skills and experience:

• Strong customer service skills and the ability to communicate effectively with a diverse range of stakeholders.
• Excellent attention to detail and accuracy, particularly when working with data, records and systems.
• Confidence using technology and the ability to quickly learn multiple systems and processes.
• Strong organisational skills and the ability to manage competing priorities in a high-volume environment.
• Sound problem-solving skills and the ability to investigate issues and identify practical solutions.
• Experience in administration, customer service, financial administration or a similar role.
• Experience using Council systems such as Ci Anywhere, Property & Rating, Objective, or similar customer and document management systems will be highly regarded.

Make sure to read the full Position Descriptionbefore applying - it outlines everything you need to tailor your resume and cover letter.

Why this role stands out:

Enjoy a Monday to Friday role with flexible work options aligned to business needs and work-life balance.

• Access great employee benefits, wellbeing initiatives and development opportunities.
• Work alongside experienced colleagues in a collaborative and supportive team.

Working for us means enjoying diverse work and gaining opportunities to grow in a region of outstanding natural beauty - Redlands Coast. In return for your passion and commitment to making a meaningful and ongoing contribution to our naturally wonderful community, we offer great benefits and the balance you need to bring the best you.

More reasons to love working with us:

• Professional development – job-specific training, study assistance, leadership and critical skills programs, plus access to an extensive range of online courses through LinkedIn Learning. We invest in your growth from day one.
• Generous leave entitlements including 4 weeks annual leave with leave loading, 15 days personal/carer’s leave, 14 weeks paid parental leave, and additional flexible leave options to support your lifestyle.
• Rewarding role‑specific allowances recognising the responsibilities, skill, and impact of your position.
• Mental health and wellbeing support – access to EAP, external providers, training, and awareness programs to foster openness and reduce stigma.
• Exclusive employee lifestyle perks – discounts, cashback, health benefits, and savings on essentials, travel, tech, dining, and car ownership through novated leasing, plus employee banking benefits.
• Flexible working options – access RedFlex, offering flexibility in how, when, and where you work.
• Optional purchased leave available after probation.
• Incentives for returning from parental leave including credited leave and superannuation benefits.

View more great employee benefits

Who we are:

Redland City Council is a local government organisation proudly serving the Redlands Coast community. From maintaining roads, parks, waterways and islands, to delivering essential services like waste, water, libraries, and community events - we support the city’s day-to-day life and long-term growth. With over 1,200 employees across diverse teams, we’re committed to shaping a thriving, sustainable region that our community is proud of.

• To be eligible for employment, applicants must have the legal right to work in Australia.

For more information about this position (200989), please contact Robert Walfordon (07) 3829 8***. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 21/10/2026.

At Redland City Council, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community.

To support an inclusive recruitment experience, please let us know if you require any adjustments during the recruitment or interview process by contacting