Warranty & Aftersales Administrator

Zeekr Sydney City

Sydney

Presencial

AUD 60 000 - 70 000

Tempo integral

Há 3 dias

Torna-te num dos primeiros candidatos

Uma candidatura completa num minuto

Currículo e carta de apresentação personalizados, prontos a enviar.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Staff discounts on Zeekr vehicles

Ongoing training & career growth

Close to public transport

Free coffee & snacks

Resumo da oferta

Zeekr Sydney City is seeking a pro-active Warranty & Aftersales Administrator to join our Aftersales team in Sydney. The role focuses on coordinating manufacturer warranty claims, maintaining service records and providing general administrative support to the Service Manager and workshop team.

Key duties include processing warranty submissions, monitoring approvals, liaising with technicians, and preparing operational reports. Mandarin skills are advantageous but not essential.

Qualificações

Strong organisational skills and attention to detail.
Good computer literacy, including Microsoft Office and Excel.
Strong written and verbal communication skills in English.
Ability to manage multiple tasks and competing priorities.
A proactive approach to problem-solving and following matters through to completion.
Ability to work independently while supporting a wider team.
Willingness to learn dealership systems and manufacturer warranty processes.

Responsabilidades

Warranty Administration: prepare, process and submit manufacturer warranty claims; review Repair Orders; verify labour operations and parts usage; monitor outstanding claims; liaise with technicians and Service Manager to resolve documentation; assist with audits and financial reconciliation.

Conhecimentos

Organised

Attention to detail

Microsoft Office

Excel

English communication

Multitasking

Problem solving

Independent work

Ferramentas

Era

Descrição da oferta de emprego

At Zeekr Sydney City, we're leading the future of electric mobility with innovative, sustainable vehicles and exceptional customer experiences. As a dynamic and forward-thinking EV dealership, we pride ourselves on our cutting-edge technology, passionate team, and commitment to making electric driving accessible to all. What sets us apart is our people-first culture, collaborative environment, and dedication to excellence—making us not just a great place to work, but a leader in the EV revolution.

About Us

Position Overview

We are seeking an organised, detail-oriented and proactive Warranty & Aftersales Administrator to join our growing Zeekr Aftersales team.

The position is responsible for coordinating manufacturer warranty claims, maintaining accurate service records and providing general administrative support to the Service Manager and workshop team.

The successful candidate will play an important role in ensuring warranty claims are processed accurately and efficiently, administrative tasks are completed promptly and outstanding matters are followed through to resolution.

The role may also involve assisting with communication and reporting between our Australian operations and overseas manufacturer representatives. Mandarin language skills would be advantageous but are not essential.

Key Responsibilities

1. Warranty Administration

Prepare, process and submit manufacturer warranty claims in accordance with Zeekr warranty policies and procedures.
Review Repair Orders (ROs) to ensure warranty repairs are accurately documented.
Verify labour operations, parts usage, repair descriptions and supporting documentation.
Monitor outstanding warranty claims and follow up pending approvals, rejected claims and requests for additional information.
Investigate claim discrepancies and coordinate corrections or resubmissions.
Maintain accurate records of warranty submissions, approvals, payments and outstanding claims.
Liaise with technicians, Service Advisors and the Service Manager to resolve incomplete warranty documentation.
Assist with warranty audits, reporting and financial reconciliation.

2. Aftersales & Service Administration

Provide general administrative support to the Service Manager and wider Aftersales team.
Assist with preparing, maintaining and processing Repair Orders.
Support job costing, RO closure and warranty documentation where required.
Assist with customer service bookings, enquiries and administrative correspondence.
Maintain accurate service records, electronic filing systems and internal reporting.
Liaise with Parts, Service and Accounts regarding outstanding administrative matters.
Assist with monitoring outstanding vehicle repairs, warranty matters and technical cases.
Support improvements to aftersales administration processes and workflow efficiency.

3. Manufacturer Communication & Reporting

Assist with communication between the Aftersales department and manufacturer representatives.
Support the preparation of operational updates, warranty reports and other information requested by management.
Follow up outstanding manufacturer requests, approvals and administrative matters.
Assist with coordinating information relating to technical cases, parts delays and warranty matters.
Where language skills permit, assist with Mandarin communication and translation between Australian and Chinese stakeholders.
Ensure relevant correspondence and outstanding matters are accurately recorded and followed through to completion.

4. Reporting & Coordination

Maintain accurate registers of outstanding warranty claims and manufacturer correspondence.
Assist with preparing regular aftersales operational reports.
Track outstanding matters requiring manufacturer assistance or approval.
Support the Service Manager with compiling operational and performance information.
Identify overdue claims, incomplete documentation and administrative bottlenecks.
Undertake other reasonable administrative duties as required.

Skills & Experience

Essential Requirements

Strong organisational skills and attention to detail.
Good computer literacy, including Microsoft Office and Excel.
Strong written and verbal communication skills in English.
Ability to manage multiple tasks and competing priorities.
A proactive approach to problem-solving and following matters through to completion.
Ability to work independently while supporting a wider team.
Willingness to learn dealership systems and manufacturer warranty processes.

Highly Regarded

Previous experience in automotive warranty administration or dealership service operations.
Experience processing manufacturer warranty claims.
Understanding of Repair Orders, job costing and dealership administration.
Familiarity with Era or similar dealership management systems.
Mandarin language skills, both written and verbal.
Experience communicating with overseas manufacturers or international operations teams.
Knowledge of automotive service and repair processes.

Key Performance Expectations

Warranty claims are submitted accurately and within manufacturer deadlines.
Outstanding claims and approvals are actively monitored and followed up.
Warranty records and supporting documentation are accurate and current.
Administrative tasks are completed efficiently and within agreed timeframes.
Service and workshop teams receive reliable administrative support.
Manufacturer correspondence and outstanding matters are proactively followed up.
Accurate and timely operational reporting is provided to the Service Manager.

Personal Attributes

Organised: Able to manage competing priorities and maintain accurate records.
Detail-oriented: Takes pride in completing administrative tasks accurately.
Proactive: Identifies outstanding matters and follows them through to resolution.
Communicative: Comfortable working with people across different departments.
Adaptable: Willing to learn new systems and support a growing operation.
Team-focused: Works collaboratively to support the success of the Aftersales department.

About the Opportunity

This is an opportunity to join a growing automotive brand and contribute to the development of its Aftersales operations.

The position offers exposure to manufacturer warranty administration, dealership service operations and international manufacturer communication, with opportunities to develop technical and administrative knowledge within the automotive industry.

The successful candidate will work closely with the Service Manager and wider Aftersales team, playing an important role in supporting efficient service operations and delivering a high standard of customer support.

Benefits