Parts Specialist

ZEEKR; Sydney; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Zusammenfassung

ZEEKR Australia is seeking a proactive Parts Specialist to support its growing aftersales parts and accessories business. You will handle dealer inquiries, manage parts orders, coordinate inventory, and liaise with ZEEKR Headquarters and local logistics partners to improve responsiveness and reduce delays.

The role emphasizes accurate parts records, timely communication with dealer networks, and collaboration with HQ logistics teams to ensure smooth operations across Australia.

Qualifikationen

• Strong communication and customer service skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong attention to detail and problem-solving ability.
• Good understanding of automotive spare parts ordering, inventory and logistics processes.

Aufgaben

• Act as a primary contact for dealer parts enquiries, including order status, availability, pricing and delivery updates.
• Manage the shared parts email inbox, ensuring timely responses and resolution of outstanding enquiries.
• Escalate urgent parts issues and maintain effective communication with the dealer network.
• Build strong working relationships with dealer Parts Managers and Service Departments.
• Monitor dealer parts orders from placement through to delivery; follow up on backorders and backlogs.
• Coordinate with ZEEKR HQ to resolve parts supply and order discrepancies.
• Prepare regular reports covering outstanding orders, backorders, dealer enquiries and VOR cases.

Kenntnisse

Communication

Customer service

Organization

Excel

Attention to detail

Tools

DMS

EPC

Parts ordering platforms

Jobbeschreibung

About ZEEKR

ZEEKR is a premium electric vehicle brand under the Geely Group, dedicated to pioneering innovation in smart, sustainable mobility. As part of Geely’s ecosystem, ZEEKR embodies cutting-edge design, advanced technology, and user-centric electric mobility experiences.

About Geely:

A global leader in smart electric vehicles and automotive innovation.

Owns iconic brands including Geely Auto, ZEEKR, Volvo, Polestar, Lotus, and holds a 17% stake in Aston Martin.

Boasts $100B+ in assets and employs 140,000+ people worldwide.

Employs over 30,000 engineers and designers across R&D centers in China, Sweden, the UK, the U.S., and Germany.

Operates 4,000+ sales and service locations globally.

Recognized as a Fortune Global 500 company for 13 consecutive years.

Drives AI-powered automotive solutions supported by one of the industry’s largest cloud computing capacities (1.02 Exaflops/sec).

Through Geespace, has launched 20 satellites to enhance safe autonomous driving capabilities.

Employs world-class digitalisation and AI-driven manufacturing processes.

1. Position Overview

ZEEKR Australia is seeking a proactive and detail-oriented Parts Specialist to support the daily operations of its growing parts and accessories business.

The role will be responsible for dealer enquiries, parts order management, inventory coordination, logistics follow-up, and communication with ZEEKR Headquarters and local logistics partners.

The successful candidate will play a critical role in improving dealer responsiveness, reducing parts delivery delays, and supporting an efficient aftersales operation across Australia.

2. Key Responsibilities

Act as a primary contact for dealer parts enquiries, including order status, availability, pricing and delivery updates.

Manage the shared parts email inbox, ensuring timely responses and resolution of outstanding enquiries.

Escalate urgent parts issues and maintain effective communication with the dealer network.

Build strong working relationships with dealer Parts Managers and Service Departments.

Parts Order Management

• Monitor dealer parts orders from placement through to delivery.
• Follow up on backorders, delayed shipments and outstanding orders.
• Prioritise urgent and Vehicle Off Road (VOR) parts requirements.
• Coordinate with ZEEKR HQ to resolve parts supply and order discrepancies.
• Maintain accurate order tracking and reporting.

Inventory & Supply Chain Coordination

• Support inventory monitoring, replenishment planning and parts availability reporting.
• Liaise with local warehouses, freight providers and HQ logistics teams.
• Identify supply shortages and assist in developing corrective actions.
• Support new model parts readiness and initial stocking requirements.

Parts Operations & Process Improvement

• Identify opportunities to improve order processing, dealer communication and operational efficiency.
• Maintain accurate parts records and operational documentation.
• Support parts pricing updates, product information and dealer bulletins.
• Assist with parts system improvements and dealer training where required.

Reporting & Performance Monitoring

• Prepare regular reports covering outstanding orders, backorders, dealer enquiries and VOR cases.
• Monitor parts fulfilment performance and delivery lead times.
• Identify recurring operational issues and recommend improvements.

3. Skills & Experience

• 2-3 years of experience in automotive parts operations, dealership parts departments, OEM aftersales or a related field.
• Good understanding of automotive spare parts ordering, inventory and logistics processes.
• Strong communication and customer service skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong attention to detail and problem-solving ability.

Preferred Qualifications

• Experience working with an automotive OEM or national distributor.
• Familiarity with dealer management systems (DMS), electronic parts catalogues (EPC) and parts ordering platforms.
• Experience in EV or premium automotive brands.
• Mandarin language capability would be advantageous for communication with ZEEKR HQ.

4. Key Stakeholders

The Parts Specialist will work closely with the National Parts & Accessories Manager, ZEEKR Australia’s Technical Support and Service Operations teams, dealer Parts Managers, ZEEKR HQ Parts and Logistics teams, and third-party warehouse and logistics providers.

5. Position Objectives

The primary objectives of this role are to:

Improve the responsiveness and reliability of dealer parts support.

Reduce outstanding dealer enquiries and unresolved parts orders.

Improve parts supply visibility and logistics coordination.

Minimise vehicle downtime caused by parts availability issues.

Support the continued growth of ZEEKR Australia’s aftersales business.

This position is essential to maintaining a responsive, efficient and customer-focused parts operation as ZEEKR Australia’s vehicle parc and dealer network continue to expand.

Currently we cannot sponsor Visa for this role.