Vehicle Delivery Coordinator

Zeekr Centre Brisbane; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive pay package

Ongoing training & development

Promotion opportunities

Supportive team culture

Work with cutting-edge EV technology

Long-term career stability

Job summary

Zeekr Brisbane & GAC Motor Brisbane is seeking a customer-focused Vehicle Delivery Coordinator to oversee the end-to-end delivery process for new and demonstrator vehicles. You will ensure vehicles are prepared to premium showroom standards, delivered on time, and that customers receive detailed demonstrations of features, charging, safety systems, and mobile app setup.

You will work closely with Sales, Finance, Service, Parts and Logistics to coordinate registrations, inspections and handovers,

Qualifications

• Experience in customer service or administration is preferred.
• Ability to coordinate multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Guide customers through the delivery journey with regular communication and updates.
• Coordinate and schedule vehicle handovers.
• Confirm appointments and ensure every delivery runs smoothly.
• Welcome customers and create a premium delivery experience.
• Demonstrate vehicle features, EV charging, safety systems, infotainment and mobile app setup.
• Conduct post-delivery follow-up calls to ensure customer satisfaction.

Skills

Customer service

Organised

Time management

Attention to detail

Administration

Communication skills

Tools

CRM software

Delivery documentation tools

Job description

At ZEEKR Brisbane & GAC Motor Brisbane, we're redefining the future of automotive retail with some of the world's most innovative electric vehicle brands.

The delivery of a new vehicle is one of the most exciting moments in a customer's ownership journey—and we're looking for an organised, customer-focused Vehicle Delivery Coordinator to make every handover seamless, memorable and premium.

If you're passionate about customer service, thrive in a fast-paced environment and enjoy coordinating multiple moving parts, we'd love to hear from you.

About the Role

As our Vehicle Delivery Coordinator, you'll oversee the entire delivery process—from vehicle arrival through to customer handover.

Working closely with Sales, Finance, Service, Parts, Registration, Logistics and Pre-Delivery teams, you'll ensure every vehicle is prepared to the highest standard, delivered on time and exceeds customer expectations.

This is a key role within our dealership and offers an excellent opportunity to build your career with one of Australia's fastest-growing automotive groups.

What You'll Be Doing

• Guide customers through the delivery journey with regular communication and updates.
• Coordinate and schedule vehicle handovers.
• Confirm appointments and ensure every delivery runs smoothly.
• Welcome customers and create a premium delivery experience.
• Demonstrate vehicle features, EV charging, safety systems, infotainment and mobile app setup.
• Conduct post-delivery follow-up calls to ensure complete customer satisfaction.

Coordinate Vehicle Deliveries

• Manage the delivery process for new and demonstrator vehicles.
• Coordinate registrations, pre-delivery inspections, detailing and accessory installations.
• Monitor vehicle arrivals and delivery deadlines.
• Liaise with internal departments to ensure every vehicle is ready on time.
• Coordinate vehicle transfers between dealership locations when required.
• Manage daily delivery schedules efficiently.

Quality Assurance

Before any vehicle leaves the dealership, you'll complete a final quality inspection to ensure:

• Vehicle presentation meets premium showroom standards.
• Battery is fully charged to dealership standards.
• Accessories and options are correctly fitted.
• Software updates have been completed.
• Registration plates are installed.
• Two keys, owner's manuals and delivery packs are included.
• Charging equipment and accessories are present.
• No warning lights or outstanding defects remain.

No vehicle is released without your final quality approval.

Registration & Compliance

• Coordinate vehicle registrations and transfers.
• Prepare registration documentation accurately and on time.
• Verify customer identification and supporting documentation.
• Confirm finance settlements before vehicle release.
• Ensure compliance with manufacturer and government requirements.
• Maintain accurate registration records with zero compliance errors.

Administration

• Prepare delivery documentation.
• Process invoices and settlements where required.
• Maintain accurate vehicle records and filing systems.

Work closely with:

• Pre-Delivery & Detailing Team

You'll play a vital role in ensuring every department works together to deliver an outstanding customer experience.

About You

You'll be highly organised, proactive and passionate about delivering exceptional customer service.

You'll also have:

• Outstanding customer service and communication skills.
• Strong organisational and time management abilities.
• Excellent attention to detail.
• Strong administration and computer skills.
• Ability to manage multiple priorities in a fast-paced environment.
• A professional presentation and positive attitude.

Automotive dealership experience is highly regarded but not essential. If you have experience in customer service, administration, logistics or operations coordination, we'd encourage you to apply.

What Success Looks Like

• Exceptional customer satisfaction.
• Accurate and on-time vehicle deliveries.
• Zero registration or compliance errors.
• Accurate CRM and delivery reporting.
• Premium-quality vehicle presentations every time.

Why Join Us?

When you join ZEEKR Brisbane & GAC Motor Brisbane, you'll become part of a growing team representing some of the world's most exciting electric vehicle brands.

We offer:

• Competitive salary package.
• Ongoing training and career development.
• Opportunities for internal promotion.
• Supportive and collaborative team culture.
• The opportunity to work with cutting-edge EV technology.
• A stable, long-term career with a rapidly expanding automotive group.

Our Values

We are looking for people who demonstrate:

• Attention to Detail
• Pride in Their Work

If you're passionate about creating memorable customer experiences and want to be part of the future of automotive retail, we'd love to hear from you.