Parts Returns & Credits Specialist — Mon–Fri, Long-Term

Volare Recruitment; Brisbane; On-site; AUD 44,000 - 63,000; Full time

Job summary

Volare Recruitment is seeking a focused Warehouse Returns & Credits Officer for an Eagle Farm-based, full-time role. You will handle customer requests to return parts, assess against guidelines, and process each return accurately as part of a busy team.

This long-term temporary position offers Monday–Friday, 8am–4pm, with potential permanency after 12–18 months. A forklift licence and strong admin/customer service skills are essential.

Qualifications

• Excellent computer skills and the ability to learn new systems.
• Strong attention to detail and good numerical skills.
• Previous administration or customer service experience.
• Some understanding of warehouse operations, stock or parts handling.
• Confidence communicating with customers, including handling difficult conversations.
• Positive attitude, good work ethic and willingness to learn.
• This is predominantly a desk-based position (approximately 80%) with some warehouse tasks.
• Forklift licence required.

Responsibilities

• Managing customer enquiries and requests relating to returned parts.
• Reviewing and assessing return requests against company guidelines.
• Communicating with customers regarding approved and declined returns.
• Liaising with internal teams and manufacturers regarding parts and returns.
• Processing information accurately across various computer systems.
• Physically inspecting returned parts to ensure they meet return requirements.
• Assisting with basic warehouse duties associated with incoming and outgoing parts.

Skills

Excellent computer skills

Attention to detail

Administration

Customer service

Forklift license

Teamwork

Job description

Volare Recruitment is seeking a focused Warehouse Returns & Credits Officer for an Eagle Farm-based, full-time role. You will handle customer requests to return parts, assess against guidelines, and process each return accurately as part of a busy team.

This long-term temporary position offers Monday–Friday, 8am–4pm, with potential permanency after 12–18 months. A forklift licence and strong admin/customer service skills are essential.