Warehouse Management Systems Manager It · Support Centre - Hawthorn Vic · Onsite

Lovisa; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Global career opportunities

Supportive diverse team environment

10+1 Culture Commitments

Birthday Leave

50% Lovisa product discount

Free gym membership

Referral rewards program

Modern HQ with stocked kitchen

Personal development & succession

Job summary

Lovisa is seeking a WMS Manager to lead the global warehouse management systems initiative, focusing on Infor WMS. You will drive stability, security, and continuous improvement across multiple regions and interfaces, partnering with warehouse operations, IT, and external partners.

As a hands-on leader, you will mentor a team of specialists, manage incident response, and deliver upgrades and integrations to support Lovisa's global distribution network and ambitious growth plans.

Qualifications

• Experience supporting WMS in a complex enterprise environment.
• Proven people leadership experience and the ability to develop high-performing teams.
• Strong troubleshooting and problem-solving skills, including root cause analysis.
• Experience working across application support, infrastructure, development, and project teams.
• Excellent stakeholder management and communication skills.
• A customer-focused mindset and the ability to support teams across different regions and time zones.
• Experience maintaining technical documentation, user guides, and knowledge base content.

Responsibilities

• Lead the day-to-day support and ongoing enhancement of Lovisa's WMS.
• Provide expert Level 3 support and serve as the escalation point for complex technical issues.
• Manage the performance, security, availability, and integrity of WMS applications and integrations.
• Partner with warehouse operations and business stakeholders to identify opportunities for process and system improvement.
• Collaborate with development, infrastructure, and project teams to deliver upgrades, enhancements, and new functionality.
• Ensure seamless data flow between Infor WMS, enterprise applications, and third-party systems.
• Drive best practice incident management, root cause analysis, and continuous service improvement.
• Mentor and develop a team of support specialists while fostering a culture of collaboration and knowledge sharing.
• Contribute to key enterprise initiatives that support Lovisa's continued global growth.

Skills

WMS management

Leadership

Root cause analysis

Stakeholder management

Documentation

Cross-functional collaboration

Tools

Infor WMS

ERP integrations

Job description

Your Lovisa Opportunity:

At Lovisa, we're fast-paced, ambitious, and growing globally. Behind every product that reaches our stores is a sophisticated warehouse and distribution network, and we're looking for an experienced Warehouse Management Systems (WMS) Manager to ensure the technology supporting those operations remains stable, secure, and continuously improving.

This is a hands on leadership opportunity for a technical expert who thrives on solving complex challenges, leading high-performing teams, and driving operational excellence across critical business systems.

About the role:

Reporting to the Enterprise Applications Manager, you'll lead a team of specialists responsible for the support, maintenance, and optimisation of Lovisa's WMS, with a primary focus on Infor WMS.

You'll act as the senior technical authority for warehouse applications, overseeing system stability, integrations, incident management, continuous improvement initiatives, and stakeholder engagement across multiple regions. Working closely with warehouse operations, IT teams, and external partners, you'll play a critical role in ensuring our distribution centres operate efficiently and without disruption.

What You'll Be Doing:

• Lead the day-to-day support and ongoing enhancement of Lovisa's WMS.




• Provide expert Level 3 support and serve as the escalation point for complex technical issues.




• Manage the performance, security, availability, and integrity of WMS applications and integrations.




• Partner with warehouse operations and business stakeholders to identify opportunities for process and system improvement.




• Collaborate with development, infrastructure, and project teams to deliver upgrades, enhancements, and new functionality.




• Ensure seamless data flow between Infor WMS, enterprise applications, and third-party systems.




• Drive best practice incident management, root cause analysis, and continuous service improvement.




• Mentor and develop a team of support specialists while fostering a culture of collaboration and knowledge sharing.




• Contribute to key enterprise initiatives that support Lovisa's continued global growth.

About you:

You'll combine strong technical capabilities with proven leadership experience and a passion for delivering exceptional customer service.

We're looking for someone who has:

• Experience supporting WMS in a complex enterprise environment.




• Proven people leadership experience and the ability to develop high-performing teams.




• Strong troubleshooting and problem-solving skills, including root cause analysis.




• Experience working across application support, infrastructure, development, and project teams.




• Excellent stakeholder management and communication skills.




• A customer-focused mindset and the ability to support teams across different regions and time zones.




• Experience maintaining technical documentation, user guides, and knowledge base content.

Benefits

• Join a global business offering endless career opportunities.




• Supportive, diverse and inclusive team environment.




• Strong culture – we truly harness our 10+1 Culture Commitments.




• Paid Birthday Leave.




• Generous 50% discount on Lovisa products.




• Free gym membership.




• Attractive Referral Rewards Incentive Program.




• Modern HQ with a fully stocked kitchen on Glenferrie Road, close to everything you need on your doorstep.




• Personal Development & Succession Plans.

Why Lovisa

Lovisa is a global, fashion-forward jewellery brand that has been setting trends since launching in Australia in 2010. Today, we're proud to have over 1,100 stores across 50+ markets, with ambitious plans for continued global growth.

As an ASX-listed retailer, we're driven by innovation, collaboration and our people. Join a fast-paced global business where you'll have the opportunity to build your career, take on new challenges and grow with us as we continue to expand worldwide.

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence by supporting our culturally diverse team around the world.