It Support Engineer It · Support Centre - Hawthorn Vic

Lovisa; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Birthday Leave

50% Lovisa discount

Free gym membership

Referral Rewards Incentive Program

Modern HQ near Glenferrie Road

Job summary

Lovisa is seeking an IT Support Engineer to keep our global retail operations running smoothly, including stores, offices and distribution centres. You will own incidents, perform structured troubleshooting and drive improvements across a broad technology landscape.

You’ll work with Microsoft 365, AD/Entra ID, POS systems, EFTPOS, networking and mobile device management, supporting growth and store openings in a fast-paced retail environment.

Qualifications

• 3+ years in IT Support, Infrastructure Support, or similar roles.
• Strong experience with Microsoft 365, Active Directory and Entra ID.
• Solid troubleshooting across Windows, networking and endpoint technologies.
• Experience with POS systems, payment terminals or retail technology.

Responsibilities

• Own incidents from investigation through to resolution.
• Perform structured troubleshooting and root cause analysis.
• Partner with vendors, service providers and technical teams.
• Support new store openings, relocations and refurbishments.
• Contribute to IT projects and continuous improvement initiatives.
• Improve reliability, performance and operational efficiency across our technology environment.

Skills

Microsoft 365

Active Directory

Entra ID

Windows troubleshooting

POS / retail tech

Tools

Intune/MDM

Cisco Meraki

POS systems

EFTPOS terminals

Job description

Your Lovisa Opportunity:

Are you the type of IT professional who refuses to settle for a quick fix and wants to understand the why behind every issue?

At Lovisa, we're looking for a hands-on IT Support Engineer to help keep our global retail operations running smoothly. This role goes beyond ticket management. You'll take ownership of complex technical issues, identify root causes, implement lasting solutions and contribute to improving the technology experience across our stores, offices and distribution centres worldwide.

If you enjoy solving problems, working across a broad technology landscape and making a visible impact in a fast-paced retail environment, we'd love to hear from you.

About the role:

As a key member of our IT team, you'll provide Level 2 support across our global business and work with a wide range of technologies including:

• Microsoft 365, Active Directory and Entra ID

• Windows devices and endpoint management

• Retail Point-of-Sale (POS) systems and peripherals

• EFTPOS and payment terminal connectivity

• LAN, WAN, Wi-Fi and ISP services

• Mobile devices and MDM solutions

• Store technology, networking and infrastructure

You'll also:

• Own incidents from investigation through to resolution

• Perform structured troubleshooting and root cause analysis

• Partner with vendors, service providers and technical teams

• Support new store openings, relocations and refurbishments

• Contribute to IT projects and continuous improvement initiatives

• Help improve reliability, performance and operational efficiency across our technology environment

About you:

• 3+ years' experience in IT Support, Infrastructure Support, Systems Support or a similar role

• Strong experience supporting Microsoft 365, Active Directory and Entra ID

• Solid troubleshooting skills across Windows, networking and endpoint technologies

• Experience working with POS systems, payment terminals or retail technology

• Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi and internet connectivity

• Excellent problem-solving skills and a proactive mindset

• The ability to communicate technical concepts clearly to both technical and non-technical stakeholders

Bonus points for experience with:

• Microsoft Intune and Mobile Device Management

• Cisco or Meraki networking technologies

• Multi-site retail environments

• Warehouse or distribution centre technology

• ITIL practices and certifications

You are:

• Naturally curious and love solving complex problems

• Comfortable taking ownership and seeing issues through to completion

• Hands-on, practical and solutions-focused

• Passionate about technology and eager to keep learning

• Able to manage competing priorities in a fast-paced environment

• Someone who challenges the status quo and looks for ways to improve processes

Benefits

• Join a global business offering endless career opportunities.

• Supportive, diverse and inclusive team environment.

• Strong culture – we truly harness our 10+1 Culture Commitments.

• Paid Birthday Leave.

• Generous 50% discount on Lovisa products.

• Free gym membership.

• Attractive Referral Rewards Incentive Program.

• Modern HQ with a fully stocked kitchen on Glenferrie Road, close to everything you need on your doorstep.

• Personal Development & Succession Plans.

Why Lovisa

Lovisa is a global, fashion-forward jewellery brand that has been setting trends since launching in Australia in 2010. Today, we're proud to have over 1,100 stores across 50+ markets, with ambitious plans for continued global growth.

As an ASX-listed retailer, we're driven by innovation, collaboration and our people. Join a fast-paced global business where you'll have the opportunity to build your career, take on new challenges and grow with us as we continue to expand worldwide.

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence by supporting our culturally diverse team around the world.