Warehouse & Delivery Associate – Detail-Oriented

Premier Group Recruitment; Brisbane; On-site; AUD 42,000 - 52,000; Full time

Job summary

Fieldpiece is seeking a Customer Service & Warehouse Associate for a new Brendale warehouse in the Brisbane area. The position is onsite every day from 8:00am to 4:00pm, blending customer service with receiving, stocking, packing and shipping duties.

You will use company software to track orders and inventory, conduct regular audits, and support safe, organized warehouse operations while delivering high levels of customer satisfaction.

Qualifications

• High school diploma or equivalent required; associate degree in business or logistics preferred.
• At least 1 year of customer service experience, preferably in a warehouse or distribution setting.
• Experience with inventory management and basic warehouse operations incl. picking, packing and shipping.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in person.
• Receive, stock, and organize products within the warehouse.
• Pack, label, and ship orders.
• Conduct inventory audits and report discrepancies to management.
• Maintain a clean, safe, and organized warehouse environment.
• Use company software to track orders, inventory levels, and customer interactions.
• Contribute to continuous improvement initiatives in customer service and warehouse operations.

Skills

Customer service

Communication

Organization

Multitasking

Education

High school diploma

Associate degree in business/logistics (preferred)

Tools

Inventory management software

Order tracking system

Job description

Fieldpiece

Customer Service & Warehouse Associate – new warehouse in Brendale, Brisbane area. This position requires onsite presence every day from 8:00am-4:00pm.

What You'll Do

• Respond promptly and professionally to customer inquiries via phone, email, or in-person, ensuring a high level of customer satisfaction.
• Receive, stock, and organize products within the warehouse.
• Pack, label, and ship orders.
• Conduct regular inventory audits to maintain accuracy and report discrepancies to management.
• Maintain a clean and organized warehouse environment, adhering to safety standards and protocols.
• Utilize company software and systems to track orders, inventory levels, and customer interactions.
• Contribute to continuous improvement initiatives to enhance customer service and warehouse operations.

Qualifications

• High school diploma or equivalent required; an associate degree in business, logistics, or a related field is preferred.
• One year of customer service experience preferably within a warehouse or distribution environment.
• Experience with inventory management and warehouse operations as well as picking, packing and shipping products.
• Excellent communication skills, both verbal and written, with a strong ability to interact effectively with customers and team members.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Comfortable using technology to enhance job performance.
• Ability to lift and move heavy items, up to 50 lbs, as part of regular warehouse duties.
• Demonstrated problem‑solving skills and the ability to handle customer inquiries and complaints with professionalism and efficiency.
• Attention to detail and accuracy in data entry and inventory management.
• Ability to work independently and as part of a team, with a proactive approach to tasks and a commitment to continuous improvement.

Fieldpiece is a privately held US company investing in significant growth in the Australian marketplace, specializing in rugged, professional‑grade tools and testing instruments for HVACR technicians.

We welcome applications from all backgrounds and are committed to providing a diverse and inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, civic status, veteran status, or any other characteristic protected by law.