Forklift & Warehouse Operator – Day Shift, $35.40/Hr

Staff Australia Pty Ltd.; Brisbane; On-site; AUD 42,000 - 56,000; Full time

Job summary

Fieldpiece is hiring a Customer Service & Warehouse Associate for a new Brendale warehouse. The role combines daily customer inquiries handling with about 10 hours per week of receiving, organising, picking, packing, and shipping products.

You will ensure accurate inventory, resolve shipping or payment issues, and follow up with customers on orders. Onsite from 8:00am–4:00pm daily, you may also test or perform light repairs if mechanically minded.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1 year of customer service experience, preferably in warehouse or distribution.
• Experience with inventory management and warehouse operations, picking, packing, and shipping.
• Strong communication skills, both verbal and written.
• Good organizational skills and ability to manage multiple tasks.
• Comfort with using technology to enhance performance.
• Ability to lift up to 50 lbs as part of warehouse duties.
• Proactive, problem-solving mindset and teamwork.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in-person.
• Receive, stock, and organise products within the warehouse.
• Pack, label, and ship orders.
• Conduct regular inventory audits and report discrepancies.
• Maintain a clean, safe, and organized warehouse environment.
• Utilise company software to track orders, inventory levels, and customer interactions.
• Contribute to continuous improvement initiatives in customer service and warehouse operations.

Skills

Customer service

Communication

Inventory management

Warehouse operations

Attention to detail

Data entry

Teamwork

Problem solving

Education

High school diploma

Associate degree in business/logistics

Tools

Inventory software

MS Excel

WMS / ERP systems

Job description

Customer Service & Warehouse Associate

Fieldpiece is hiring a Customer Service & Warehouse Associate for a new warehouse in Brendale. This is a unique role where you'll spend most of your day providing exceptional customer service and about 10 hours/week receiving, organising, picking, packing, and shipping products. This role involves handling customer inquiries, processing orders, maintaining inventory accuracy, resolving shipping or payment issues, and following up with customers on orders. This is a great opportunity for someone that wants to develop into a sales or operations role. If you're mechanically minded, you may also test and/or conduct easy repairs.

Fieldpiece is a privately held US company that is investing in significant growth in the Australian marketplace. We've been developing and delivering rugged, professional-grade, and feature-rich tools and testing instruments to HVACR technicians since 1990. HVACR pros trust us to help them do their jobs better, faster, and easier with tools like spanning meters, manifolds, leak detectors, scales, and more.

This position requires being onsite every day from 8:00am-4:00pm in our Brendale location.

What You'll Do

• Respond promptly and professionally to customer inquiries via phone, email, or in-person, ensuring a high level of customer satisfaction.
• Receive, stock, and organise products within the warehouse.
• Pack, label, and ship orders.
• Conduct regular inventory audits to maintain accuracy and report discrepancies to management.
• Maintain a clean and organised warehouse environment, adhering to safety standards and protocols.
• Utilise company software and systems to track orders, inventory levels, and customer interactions.
• Contribute to continuous improvement initiatives to enhance customer service and warehouse operations.

Qualifications

• High school diploma or equivalent required; an associate degree in business, logistics, or a related field is preferred.
• One year of customer service experience preferably within a warehouse or distribution environment.
• Experience with inventory management and warehouse operations as well as picking, packing and shipping products.
• Excellent communication skills, both verbal and written, with a strong ability to interact effectively with customers and team members.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Comfortable using technology to enhance job performance.
• Ability to lift and move heavy items, up to 50 lbs, as part of regular warehouse duties.
• Demonstrated problem-solving skills and the ability to handle customer inquiries and complaints with professionalism and efficiency.
• Attention to detail and accuracy in data entry and inventory management.
• Ability to work independently and as part of a team, with a proactive approach to tasks and a commitment to continuous improvement.