Warehousing & Stores Trainee – 2-Year Program

Fraser Coast Region; Gold Coast City; On-site; AUD 45,000 - 58,000; Full time

Job summary

Fieldpiece is hiring a Customer Service & Warehouse Associate for a new warehouse in Brendale, Brisbane area. You’ll spend your day providing exceptional customer service and about 10 hours/week receiving, organizing, picking, packing, and shipping products.

This role involves handling customer inquiries, processing orders, maintaining inventory accuracy, resolving shipping or payment issues, and following up with customers on orders. You may also test simple repairs.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• At least 1 year of customer service experience in warehouse or distribution.
• Experience with inventory management and warehouse operations.
• Excellent verbal and written communication.
• Strong organizational skills and ability to multi-task.
• Comfort with using technology to perform duties.
• Ability to lift up to 50 lbs as part of warehouse duties.
• Strong problem-solving and customer issue handling.
• Attention to detail in data entry and inventory.
• Ability to work independently and as part of a team.
• Proactive approach and commitment to continuous improvement.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or in person.
• Receive, stock, and organize products within the warehouse.
• Pack, label, and ship orders.
• Maintain inventory accuracy and conduct audits.
• Ensure a clean, safe warehouse environment.

Skills

Customer service

Inventory management

Warehousing

Communication

Organizational skills

Data entry

Problem solving

Teamwork

Physical fitness

Education

High school diploma or equivalent

Associate degree preferred

Job description

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To qualify - you MUST live in the Brisbane area and have full rights to work in Australia

Fieldpiece is hiring a Customer Service & Warehouse Associate for a new warehouse in Brendale. This is a unique role where you\'ll spend most of your day providing exceptional customer service and about 10 hours/week receiving, organizing, picking, packing, and shipping products. This role involves handling customer inquiries, processing orders, maintaining inventory accuracy, resolving shipping or payment issues, and following up with customers on orders. This is a great opportunity for someone that wants to develop into a sales or operations role. If you\'re mechanically minded, you may also test and/or conduct easy repairs.

Fieldpiece is a privately held US company that is investing in significant growth in the Australian marketplace. We\'ve been developing and delivering rugged, professional-grade, and feature-rich tools and testing instruments to HVACR technicians since 1990. HVACR pros trust us to help them do their jobs better, faster, and easier with tools like spanning meters, manifolds, leak detectors, scales, and more.

This position requires being onsite every day from 8:00am-4:00pm in our Brendale location.

What You\'ll Do

• Respond promptly and professionally to customer inquiries via phone, email, or in-person, ensuring a high level of customer satisfaction.
• Receive, stock, and organize products within the warehouse.
• Pack, label, and ship orders.
• Conduct regular inventory audits to maintain accuracy and report discrepancies to management.
• Maintain a clean and organized warehouse environment, adhering to safety standards and protocols.
• Utilize company software and systems to track orders, inventory levels, and customer interactions.
• Contribute to continuous improvement initiatives to enhance customer service and warehouse operations.

Description

To qualify - you MUST live in the Brisbane area and have full rights to work in Australia

Fieldpiece is hiring a Customer Service & Warehouse Associate for a new warehouse in Brendale. This is a unique role where you\'ll spend most of your day providing exceptional customer service and about 10 hours/week receiving, organizing, picking, packing, and shipping products. This role involves handling customer inquiries, processing orders, maintaining inventory accuracy, resolving shipping or payment issues, and following up with customers on orders. This is a great opportunity for someone that wants to develop into a sales or operations role. If you\'re mechanically minded, you may also test and/or conduct easy repairs.

Fieldpiece is a privately held US company that is investing in significant growth in the Australian marketplace. We\'ve been developing and delivering rugged, professional-grade, and feature-rich tools and testing instruments to HVACR technicians since 1990. HVACR pros trust us to help them do their jobs better, faster, and easier with tools like spanning meters, manifolds, leak detectors, scales, and more.

This position requires being onsite every day from 8:00am-4:00pm in our Brendale location.

What You\'ll Do

• Respond promptly and professionally to customer inquiries via phone, email, or in-person, ensuring a high level of customer satisfaction.
• Receive, stock, and organize products within the warehouse.
• Pack, label, and ship orders.
• Conduct regular inventory audits to maintain accuracy and report discrepancies to management.
• Maintain a clean and organized warehouse environment, adhering to safety standards and protocols.
• Utilize company software and systems to track orders, inventory levels, and customer interactions.
• Contribute to continuous improvement initiatives to enhance customer service and warehouse operations.

Qualifications

What You Bring

• High school diploma or equivalent required; an associate degree in business, logistics, or a related field is preferred.
• One year of customer service experience preferably within a warehouse or distribution environment.
• Experience with inventory management and warehouse operations as well as picking, packing and shipping products.
• Excellent communication skills, both verbal and written, with a strong ability to interact effectively with customers and team members.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Comfortable using technology to enhance job performance.
• Ability to lift and move heavy items, up to 50 lbs, as part of regular warehouse duties.
• Demonstrated problem-solving skills and the ability to handle customer inquiries and complaints with professionalism and efficiency.
• Attention to detail and accuracy in data entry and inventory management.
• Ability to work independently and as part of a team, with a proactive approach to tasks and a commitment to continuous improvement.

We appreciate your interest.

Software Engineer – Integrations (remote) – description follows in the next section.