Warehouse and Customer Service Representative - Construction

Salexo Consulting; Sydney; On-site; AUD 70,000 - 75,000; Full time

Benefits offered by this job

12% Super

Job summary

Salexo Consulting in Australia is seeking a multi-faceted role combining customer service, logistics and warehouse duties. You will link customers, sales, warehouse and delivery operations to ensure accurate order processing and high service levels from enquiry to delivery.

The role offers exposure across sales and operations with genuine progression potential into senior sales or operations paths within the business over time.

Qualifications

• Experience in internal sales, customer service, logistics or warehouse coordination.
• Construction/building products or related industry experience is highly regarded.
• Strong communication and customer service skills.
• Good organisational skills and ability to manage multiple priorities.
• Hands-on across office and warehouse environments.
• Reliable, proactive and take ownership; leadership or supervisor experience advantageous.

Responsibilities

• Manage incoming sales enquiries, quotes and customer orders.
• Build relationships with trade, builder and commercial customers.
• Coordinate dispatch, deliveries and daily logistics requirements.
• Work with warehouse and delivery teams to ensure orders run smoothly.
• Assist with stock coordination and inventory management.
• Support Branch Manager with daily operations and customer requirements.
• Coordinate and direct warehouse staff when required.
• Identify opportunities to improve processes, service and efficiency.
• Ensure orders are processed accurately and delivered on time.
• Maintain workplace safety and operational standards.

Job description

My client is an established building products business backed by a larger national group, with a strong focus on supplying products and solutions into the construction industry.

The business has built a solid reputation across the façade sector and is now entering an exciting period of growth. With the backing, resources and structure of a larger group, the company is well positioned to continue expanding its customer base and operations.

For the right person, this provides the opportunity to join a growing business while being supported by an established and experienced organisation.

Role Description

This is a multi-faceted role combining customer service, logistics and warehouse duties.

You’ll be the link between customers, the sales team, warehouse and delivery operations, ensuring orders are processed accurately and customers receive a high level of service from enquiry through to delivery.

It’s a great opportunity for someone who enjoys being involved in different parts of the business and wants to build a broader career across sales and operations. For the right candidate, there is genuine opportunity to progress into senior sales or operation paths within the business over time.

Key Responsibilities

• Manage incoming sales enquiries, quotes and customer orders
• Build strong relationships with trade, builder and commercial customers
• Coordinate dispatch, deliveries and daily logistics requirements
• Work closely with warehouse and delivery teams to ensure orders run smoothly
• Assist with stock coordination and inventory management
• Support the Branch Manager with daily operations and customer requirements
• Coordinate and provide direction to warehouse staff when required
• Identify opportunities to improve processes, service and efficiency
• Ensure orders are accurately processed and delivered on time
• Maintain a strong focus on workplace safety and operational standards

Role Requirements

• Previous experience in internal sales, customer service, logistics or warehouse coordination
• Experience within construction, building products or a related industry will be highly regarded
• Strong communication and customer service skills
• Good organisational skills and the ability to manage multiple priorities
• Confident using computer systems and processing orders
• A hands-on approach with the ability to work across both office and warehouse environments
• Reliable, proactive and willing to take ownership
• Leadership or warehouse supervision experience would be advantageous

Salary and Benefits

Base $70k - $75k + 12% Super