Ward Clerk - Orthopaedics | Flexible Part-Time Role

Lmhn; Wangaratta; Hybride; AUD 39 000 - 47 000; Temps partiel

Avantages offerts par ce poste

Salary packaging

EAP

Wellbeing programs

5 weeks leave

Résumé du poste

Northeast Health Wangaratta (NHW) is seeking a capable Ward Clerk for the Maternity Ward on a part-time fixed term contract. You will provide administrative support, customer-focused service, and reception duties, contributing to a positive patient experience.

The role involves a five-day roster (Mon–Fri) with negotiable days and times for the right candidate, and welcomes strong communication and organizational skills to support the maternity team.

Qualifications

• Excellent communication and time management skills.
• Commitment to facilitating a positive customer experience.
• Experience in clerical and reception duties.

Responsabilités

• Answering telephone, taking messages and answering routine questions.
• Maintaining vacation schedule and master staff whereabouts.
• Typing and distributing communications, meeting minutes and presentations.
• Assisting in payments, expense processing and charge card reconciliation.

Connaissances

Excellent communication

Time management

Customer service

Microsoft Office

Formation

Degree or equivalent experience

Outils

Microsoft Office

Description du poste

Ward Clerk Orthopaedics Flexible Part Time Role

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Northeast Health Wangaratta (NHW) is the major health provider in the Central Hume region with an extensive range of acute, sub-acute, aged care and community services.

NHW have an exciting opportunity for an enthusiastic consumer experience and administrative superstar to become a vital and valued member of our Maternity Team, on a part time fixed term contract, working in the Maternity Ward.

We are looking for someone with excellent communication and time management skills together with proven commitment to facilitating a positive customer experience, ensuring a high standard of customer service in the provision of clerical and reception duties.

This position will involve morning, afternoon and evening work on a 5 day roster (Monday to Friday). Days and times negotiable for the right applicant.

Our Region:

• Wangaratta has a population of approximately 30,000 and our catchment serves a community of around 100 000 throughout the northeast.
• An easy 2 ½ hours drive on the Hume freeway from Melbourne and less than an hour to Albury airport with direct flights to most of the large Australian cities.
• We have over 11 schools including private Catholic and Anglican schooling options for pre-year 12.
• Our region is a popular destination year-round. It boasts multiple national parks, picturesque small towns, award winning restaurants, wineries and breweries.
• Whether you want to hike, mountain bike and ski in the mountains, paddle the rivers or cruise on the rail trails there is something for everyone in the northeast.

The successful applicant will benefit from:

• Competitive remuneration, novated leasing and full salary packaging benefits Available. If you have relocated permanently you may also be able to substantially increase your take-home pay by salary packaging some or all of your relocation costs.
• 5 weeks annual leave and an addition week for any employee working 10 or more weekend shifts. There is also the option for employees to be able to purchase additional leave if they wish.
• Option to be able to swap any existing public holiday to another religious holiday or day of significance of your choice.
• Employee Assistant Programs (EAP)
• Well being programs and discounted corporate gym membership
• Support for our diverse workforce

NHW do not accept unsolicited applications from recruitment companies

If you have any issues with submitting your application please call the Recruitment Team on

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

This role is being reposted due to internal job changes.

Role Definition Provides administrative support and coordination activities for a team of people, typically at Director level.

Responsibilities • Answering telephone, taking messages and answering routine questions. • Maintaining vacation schedule and master schedule of whereabouts for staff. • Maintaining master copies of organizational policy and procedure manuals and keeping them up-to-date. • Typing and distributing communications, meeting minutes and presentations for staff. • Assisting in payments, expense processing, and charge card reconciliation.

Skill Descriptors Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Working Knowledge: • Accurately gauges the impact and cost of errors, omissions, and oversights. • Utilizes specific approaches and tools for checking and cross-checking outputs. • Processes limited amounts of detailed information with good accuracy. • Learns from mistakes and applies lessons learned. • Develops and uses checklists to ensure that information goes out error-free.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Level Working Knowledge: • Demonstrates experience participating in productive collaborative processes. • Under guidance, initiates collaborative meetings. • Assists in communicating shared goals with diverse groups and parties. • Helps promote collaboration across generations, functions, regions, and levels. • Helps solve business problems and meet business goals through collaborative processes.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Working Knowledge: • Delivers helpful feedback that focuses on behaviors without offending the recipient. • Listens to feedback without defensiveness and uses it for own communication effectiveness. • Makes oral presentations and writes reports needed for own work. • Avoids technical jargon when inappropriate. • Looks for and considers non-verbal cues from individuals and groups.

Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.

Level Working Knowledge: • Adjusts to new or changing assignments, processes, and people. • Demonstrates willingness to listen to other opinions. • Provides examples of shifting from task to task. • Identifies and considers alternative approaches to situations or problems. • Accepts new or radical ideas with an open mind; avoids snap reactions.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Level Working Knowledge: • Recognizes changing demands and priorities; validates changes with management. • Obtains information about how current assignments contribute to organizational goals. • Completes current work according to assigned priorities. • Responds to day-to-day operational priorities while still making progress on project work. • Performs at least 2-3 concurrent activities without reducing productivity.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Basic Understanding: • Explains the value of a disciplined approach to problem solving. • Describes problem reporting and escalation practices. • Utilizes accepted procedures for problem analysis and resolution. • Identifies key aspects of problem-solving techniques used in own area.

Office Administration: Knowledge of office administration activities; ability to carry out ongoing office administration tasks effectively and efficiently in support of local and remote teams.

Level Working Knowledge: • Arranges meetings, schedules rooms, equipment, refreshments, etc. • Operates and maintains standard office equipment such as copiers, faxes, phones. • Distributes internal and external correspondence to appropriate recipients. • Coordinates travel arrangements and expense reimbursements. • Orders, stocks and distributes office supplies.

Microsoft Office: Knowledge of Microsoft Office; ability to use the features and functions in Microsoft Office products.

Level Working Knowledge: • Uses basic features of two or more Office applications. • Differentiates tradeoffs between using Word and PowerPoint for developing a presentation. • Operates basic Microsoft desktop applications to achieve certain requirements. • Converts Word tables to an Excel spreadsheets and vice-versa. • Compares the key differences between current and prior releases of Office.

Additional Information

Foreign national applicants that require or will require sponsorship will not be considered. Full, unlimited Australian Working Rights required to apply.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Posting Dates: October 22, 2026 - November 11, 2026

Career Area: Business Services

Job Description: Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

This role is being reposted due to internal job changes.

Role Definition Provides administrative support and coordination activities for a team of people, typically at Director level.

Responsibilities • Answering telephone, taking messages and answering routine questions. • Maintaining vacation schedule and master schedule of whereabouts for staff. • Maintaining master copies of organizational policy and procedure manuals and keeping them up-to-date. • Typing and distributing communications, meeting minutes and presentations for staff. • Assisting in payments, expense processing and charge card reconciliation.

Degree Requirement Degree or equivalent experience desired

Skill Descriptors Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Working Knowledge: • Accurately gauges the impact and cost of errors, omissions, and oversights. • Utilizes specific approaches and tools for checking and cross-checking outputs. • Processes limited amounts of detailed information with good accuracy. • Learns from mistakes and applies lessons learned. • Develops and uses checklists to ensure that information goes out error-free.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Level Working Knowledge: • Demonstrates experience participating in productive collaborative processes. • Under guidance, initiates collaborative meetings. • Assists in communicating shared goals with diverse groups and parties. • Helps promote collaboration across generations, functions, regions, and levels. • Helps solve business problems and meet business goals through collaborative processes.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Working Knowledge: • Delivers helpful feedback that focuses on behaviors without offending the recipient. • Listens to feedback without defensiveness and uses it for own communication effectiveness. • Makes oral presentations and writes reports needed for own work. • Avoids technical jargon when inappropriate. • Looks for and considers non-verbal cues from individuals and groups.

Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.

Level Working Knowledge: • Adjusts to new or changing assignments, processes, and people. • Demonstrates willingness to listen to other opinions. • Provides examples of shifting from task to task. • Identifies and considers alternative approaches to situations or problems. • Accepts new or radical ideas with an open mind; avoids snap reactions.