Executive Operations Coordinator (Maternity Cover)

Inspire Early Years Management

Brisbane

On-site

AUD 70,000 - 100,000

Full time

9 days ago

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Job summary

Surf Life Saving Queensland (SLSQ) is seeking an experienced Operations Officer to provide high-level administrative and operational support to the COO and leadership team.

This maternity leave contract runs from November 2026 to September 2027 and requires exceptional organisation, confidentiality, and the ability to manage calendars, meetings, travel, agendas and minutes. The role offers the opportunity to contribute to the organisation's mission while collaborating across teams.

Qualifications

Experience providing executive-level administrative or operational support to senior leaders.
Ability to manage calendars, meetings, travel and related arrangements.
Strong written communication including agendas, minutes, reports and submissions.
Demonstrated attention to detail, accuracy and confidentiality.

Responsibilities

Provide high-level administrative and operational support to the COO.
Coordinate calendars, meetings, appointments and travel arrangements.
Prepare meeting agendas, take accurate minutes, and track actions to completion.
Provide secretariat support to committees and working groups.
Assist with reports, briefing papers, business cases and submissions.
Coordinate funding documentation, correspondence and records management.
Monitor and follow up on operational actions, deliverables and deadlines.
Maintain confidential records and information with discretion.
Build effective working relationships across the organisation.

Skills

Executive support

Calendar management

Minute taking

Reports and submissions

Discretion and confidentiality

Microsoft Office

Multi-priority management

Interpersonal skills

Tools

Microsoft Office Suite

Business systems

Job description

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Call Centre Operator

4217 Main Beach Good Price Pharmacy Warehouse

Posted 1 day ago

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Job Description

Summary:

We are seeking a highly motivated and customer-oriented Call Centre Operator to join our team. As a Call Centre Operator, you will be responsible for efficiently handling incoming and outgoing calls, providing exceptional customer service, and ensuring customer satisfaction. This role requires excellent communication skills, multitasking abilities, and a strong attention to detail.

Responsibilities:

Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests.
Make outbound calls to follow up on customer inquiries, resolve issues, and provide necessary information.
Maintain accurate and detailed records of all customer interactions and transactions.
Provide exceptional customer service by actively listening, empathizing, and offering appropriate solutions.
Collaborate with team members to ensure prompt resolution of customer issues and escalations.
Stay updated on product knowledge and company policies to effectively address customer queries.
Identify opportunities to upsell or cross-sell products and services to customers.
Adhere to call centre guidelines, protocols, and quality standards to achieve performance targets.
Continuously improve personal and team performance through ongoing training and development initiatives.
Perform other related duties as assigned by the supervisor.

Qualifications:

High school diploma or equivalent; additional education or certification in customer service is a plus.
Proven experience in a call centre or customer service role is preferred.
Excellent verbal and written communication skills in (relevant languages).
Strong problem-solving and decision-making abilities.
Ability to handle high call volumes while maintaining professionalism and composure.
Proficient in using computer systems, CRM software, and other relevant tools.
Ability to work in a fast-paced and dynamic environment.
Exceptional interpersonal skills and ability to work effectively in a team.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Strong attention to detail and accuracy in data entry

At 13cabs, we do more than move people from A to B, we help Australians get where they need to be safely, reliably and with confidence.
As Australia’s largest and most recognised taxi network, 13cabs has been a trusted part of the transport landscape for decades.

We support millions of journeys from everyday commutes and airport transfers to essential trips for our communities. Behind every booking is a real person, and behind every journey is a dedicated team working together to make it seamless.

Our call centers sit at the heart of our operation, connecting customers and drivers and ensuring dependable service when it matters most.
13cabs is proudly part of A2B Australia and ComfortDelGro Corporation Australia (CDC), combining the strength of a global transport group with strong local connections. This enables us to continually invest in our people, our technology and our services while keeping safety, accessibility and human connection at the center of everything we do.

As one of our Call Centre Operators, you'll:
· Answer customer calls and efficiently book taxis.
· Help customers with travel-related queries, whether it's lost property or an update on their trip.
· Provide exceptional customer service that sets us apart.

What we're looking for:
· Strong communication skills to engage effectively with customers and drivers.
· Quick decision-making ability to handle busy periods effectively.
· Customer service experience is a plus, but not essential.
· Basic computer skills and tech-savviness are a must.

Why choose 13Cabs?
· Enjoy competitive pay and comprehensive training.
· Explore opportunities for rapid career growth within our expanding team.
· Multiple roles available to suit your schedule and career aspirations.

We value diversity and welcome all applicants.

Ready to make a difference? Apply today and become part of our vibrant team at 13Cabs at our Alexandria office!

ComfortDelGro Corporation Australia (CDC) and A2B acknowledges the Traditional Custodians throughout Australia, and their continuing connection to land, waters and community. We pay our respects to all First Nations people, their culture and to Elders past and present.

South Brisbane Surf Life Saving Queensland

Posted today

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Job Description

Looking for a role where organisation meets purpose?

Are you a highly organised administrative professional who thrives in a fast-paced environment and enjoys working closely with senior leaders? We are seeking an experienced Operations Officer to provide high-level administrative and operational support to our Chief Operations Officer (COO) and Operations leadership team.

This role is responsible for managing key administrative functions, coordinating meetings and committees, preparing business documentation, and supporting operational priorities across the portfolio. Ideal for a proactive and detail-oriented professional, this position offers the opportunity to work closely with senior leaders while contributing to effective decision-making and the successful delivery of organisational objectives.

This is a maternity leave contract and will be from November 2026 to September 2027.

Why SLSQ?

Contribute to an organisation that saves lives!
Increase your take home pay with Salary Packaging
Membership to Fitness Passport
Employee assistance program EAP for health and wellbeing
Flexible and hybrid working options
Onsite parking

What You’ll Do:

Provide high-level administrative and operational support to the COO
Coordinate calendars, meetings, appointments and travel arrangements
Prepare meeting agendas, take accurate minutes, and track actions to completion
Provide secretariat support to committees and working groups
Assist with the preparation of reports, briefing papers, business cases, submissions and operational documentation
Coordinate funding documentation, correspondence and records management activities
Monitor and follow up on key operational actions, deliverables and deadlines
Maintain confidential records and information with discretion and professionalism
Build effective working relationships across the organisation to support collaboration and operational outcomes

About You:

Working with Children Blue Card (or the ability to obtain)
Demonstrated experience providing executive-level administrative or operational support to senior leaders
Exceptional organisational and time management skills
Strong written communication skills, including experience preparing agendas, minutes, reports and submissions
A high level of attention to detail and accuracy
The ability to work independently while managing multiple priorities and deadlines
Strong interpersonal skills and the ability to build effective working relationships
Advanced Microsoft Office skills and confidence using business systems and technology
Availability to provide support for occasional after-hours and weekend meetings is essential

About SLSQ:

Surf Life Saving Queensland (SLSQ) is a vibrant organisation dedicated to saving lives and promoting beach safety across Queensland. Established in 1930, SLSQ supports over 36,000 members across 57 surf lifesaving clubs. With more than 600 employees, SLSQ delivers lifesaving services, community education, surf sports, and training programs that engage over 462,000 people.

Surf Life Saving Queensland (SLSQ) is committed to creating a fair, inclusive, and representative organisation. We welcome applicants from all backgrounds, including women, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse individuals, people who identify as LGBTQIA+ and people with disability. We are proud to be recognised as an employer of choice for women by Work180. If you need assistance or adjustments to fully participate in the application process, please submit this form –

Apply today and bring your exceptional coordination skills, attention to detail, and can-do attitude to a role where your contribution will have a real impact!

CareVicinity is a fast-growing online marketplace connecting independent support workers with people seeking care at home. As we grow, we’re investing in AI tools and automation to reduce admin, simplify day-to-day work and give our teams more time to support our clients and workers.

The role: Executive Assistant | Business & Operations Support

We’re looking for someone to support two executives: the owner of a family run business, and the CEO of CareVicinity, across multiple businesses and family interests, with the opportunity to learn, take on more responsibility and grow into operations management.

What you’ll own:

The days. Both calendars, inboxes, travel and follow-ups, so nothing either of them commits to gets dropped.
The numbers. Entries and reconciliations across the family’s entities, with our CFO reviewing your work and closing the month. You’ll be close enough to the life around the transactions to know what each one is.
The office. Everything where business and life overlap: property, insurance, renewals, suppliers, the household.
The projects. Take a stream’s work and run it end to end, holding several competing priorities at once.
The tools. Learn new systems and use spreadsheets, automation and AI tools to make everyday tasks easier and more efficient.

You don’t need previous experience in diary management or bookkeeping – we’ll provide training. We’re looking for someone organised, open to feedback and quick to learn.

What you’ll need:

The right to work in Australia.
A driver’s licence and a car you can use for work.
At least one year in a full-time role where you were trusted to manage and own simular responsibilities.

Why this role?

You’ll sit beside the people running the businesses and learn how they’re run by being in the room. The seat is built as a stepping stone toward operations management. We do things a little differently here, so time in a similar seat matters less to us than what you can pick up.

Our hiring process:

Our hiring process has four stages for this role: a 15-minute introductory call, a 45–60-minute interview with both executives, a short reasoning assessment and a few written questions to complete in your own time, followed by a final conversation with the CFO. All stages are recorded, and we’ll explain what we’re assessing before each one.

Please Note

To join our team,you’llneed to have full Australian work rights. As part of our standard recruitment process,we’llalso conduct a working rights check, police check and request professional references.

Join us as an Operations Administrator and play a key role in keeping our office and operations in Mackay running smoothly while supporting both our team and our clients.

You’ll be involved in:

Greeting clients and visitors, answering calls, and handling mail.
Providing general admin support and assisting with weekly payroll.
Responding to customer queries and logging/resolving complaints.
Maintaining customer records, databases, platforms and systems.
Preparing, consolidating and distributing reports.

The boxes you'll tick:

Applicants must be based in Mackay.
Strong organisational skills and attention to detail.
Excellent communication and customer service abilities.
Ability to multitask and prioritise in a fast-paced environment.
Reliability and professionalism.
Team player with a positive, flexible approach.
Proficiency in MS Office and ability to learn internal systems.

The benefits of working with us:

We are Australasia's leading mass transit bus operator and are rapidly growing.
We have a diverse, inclusive, and supportive work environment that enables you to succeed.
We care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice.

About us:

Kinetic is Australia and New Zealand’s largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.

As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.

How you apply:

Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.

If you are ready for an exciting career with Kinetic then click the 'Apply’ button now!

Venue Operations + Partnerships Manager | Surfers Paradise | Pathway to Area Management

A rare opportunity has come up with one of the fastest growing companies in Australia!We are looking for a passionate and driven Venue Operations + Partnerships Manager to step into a leadership role that goes beyond restaurant operations.

This brand new role combines operations, leadership, driving business excellence and strategic partnerships.

With over 170 locations across Australia and global expansion in the pipeline, the possibilities for your career growth are limitless.This is a strategic leadership opportunity with a pathway to Area Management, perfect for someone ready to elevate their career in the hospitality industry.

The Role

Leading and mentoring Restaurant Managers and teams to deliver an exceptional customer experience.
Driving revenue growth by optimising commercial performance, controlling costs, and implementing strategic initiatives.
Building strong local partnerships to elevate the brand and engage with the community.
Ensuring operational excellence, from quality control to compliance and team development.

11th September, 2026

Leading and mentoring Restaurant Managers and teams to deliver an exceptional customer experience.
Driving revenue growth by optimising commercial performance, controlling costs, and implementing strategic initiatives.
Building strong local partnerships to elevate the brand and engage with the community.
Ensuring operational excellence, from quality control to compliance and team development.

What makes you perfect?

3+ years in a Venue Manager, RM, or multi-site rolewithin hospitality or retail.
A natural leader who thrives on coaching and developing teams.
Strong business acumen with experience in driving key metrics like sales, labour, and COGS.
A passion for community engagement and strategic partnerships.
Hands-on, adaptable, and able to lead from the front.

Why Join?

Competitive Salary:$100,000 - $120,000 + Super + Bonuses.
Genuine career progression—this role is designed as a stepping stone to Area Management.
Be part of a team that drives impact beyond the four walls—from business excellence to community connections.

Ready to take the next step? Apply now or reach out for a confidential chat! Please note, only shortlisted candidates will be contacted.

Aussie World is a much-loved Sunshine Coast theme park, home to a large frontline team delivering safe, fun, and memorable experiences for guests of all ages. We’re looking for a hands-on leader to join our Rides Operations department and help our team shine, every single day.

Summary:

Aussie World is looking for an Assistant Ride Operations Manager to help lead our frontline team and deliver outstanding guest experiences — full-time, permanent.

Reporting to the Ride Operations Manager, the Assistant Ride Operations Manager is second-in-charge of a large frontline team across the park. You’ll be a visible, hands-on leader who steps up as the senior manager on site during allocated shifts, supports the Ride Operations Manager in day-to-day operations, and helps deliver safe, efficient, and memorable guest experiences aligned with our values.

Employment type: Full-time, permanent

Reports to: Ride Operations Manager

Responsibilities:

Guest Experience

Support the delivery of consistent, friendly, and professional guest service across the park
Act as an escalation point for guest complaints, incidents, and complex enquiries, resolving issues promptly and empathetically
Help monitor guest feedback and on-site observations to identify trends, risks, and opportunities for improvement
Apply service recovery strategies and goodwill gestures in line with company guidelines
Lead, coach, and support a large frontline team, including supervisors and casual employees
Help foster a positive, inclusive, high-performance culture aligned with our values and service mindset
Assist with rostering, deployment, and break coverage to ensure effective operations during peak and off-peak periods
Support recruitment, onboarding, training, performance management, and capability development
Lead daily briefings, opening and closing procedures, and ensure adherence to operational checklists and standards

Operational & Cross-Functional Collaboration

Support day-to-day theme park operations with a hands-on approach, upholding standards of safety, training, guest experience, and compliance
Act as the senior manager on site during allocated shifts, exercising delegated operational authority in the Ride Operations Manager’s absence
Help make real-time operational decisions in response to weather, safety incidents, ride failures, or security risks
Work closely with Ride Operators, Operations Managers, and Safety teams to ensure smooth operations and effective guest flow

Special Events

Help plan, coordinate, and communicate operational and service information throughout special events
Ensure plans, checklists, briefings, and procedures are in place and communicated to staff at daily briefings
Support supervisors and the team during special events and monitor guest satisfaction and feedback

Work Health & Safety, Security & Compliance

Help ensure operational activities comply with WHS policies, procedures, and regulatory requirements, including Qld Amusement Device legislation
Promote and reinforce a strong safety culture across the team
Support risk assessments, inspections, audits, and safety checklists
Assist with incident response, reporting, and investigations, including guest injuries and ride stoppages
Act as a first responder in medical and emergency situations

Ride Operations Assistant Manager

Summary:

Aussie World is looking for an Assistant Ride Operations Manager to help lead our frontline team and deliver outstanding guest experiences — full-time, permanent.

Employment type: Full-time, permanent

Location: Aussie World, Palmview, Sunshine Coast, Queensland

Reports to: Ride Operations Manager

Responsibilities:

Guest Experience

Support the delivery of consistent, friendly, and professional guest service across the park
Act as an escalation point for guest complaints, incidents, and complex enquiries, resolving issues promptly and empathetically
Help monitor guest feedback and on-site observations to identify trends, risks, and opportunities for improvement
Apply service recovery strategies and goodwill gestures in line with company guidelines

People Leadership & Team Management

Lead, coach, and support a large frontline team, including supervisors and casual employees
Help foster a positive, inclusive, high-performance culture aligned with our values and service mindset
Assist with rostering, deployment, and break coverage to ensure effective operations during peak and off-peak periods
Support recruitment, onboarding, training, performance management, and capability development
Lead daily briefings, opening and closing procedures, and ensure adherence to operational checklists and standards

Operational & Cross-Functional Collaboration

Support day-to-day theme park operations with a hands-on approach, upholding standards of safety, training, guest experience, and compliance
Act as the senior manager on site during allocated shifts, exercising delegated operational authority in the Ride Operations Manager’s absence
Help make real-time operational decisions in response to weather, safety incidents, ride failures, or security risks
Work closely with Ride Operators, Operations Managers, and Safety teams to ensure smooth operations and effective guest flow

Special Events

Help plan, coordinate, and communicate operational and service information throughout special events
Ensure plans, checklists, briefings, and procedures are in place and communicated to staff at daily briefings
Support supervisors and the team during special events and monitor guest satisfaction and feedback

Work Health & Safety, Security & Compliance

Help ensure operational activities comply with WHS policies, procedures, and regulatory requirements, including Qld Amusement Device legislation
Promote and reinforce a strong safety culture across the team
Support risk assessments, inspections, audits, and safety checklists
Assist with incident response, reporting, and investigations, including guest injuries and ride stoppages
Act as a first responder in medical and emergency situations

About You

Experience

Experience leading or supporting large, diverse frontline teams, including supervisors and casual employees
Background in theme parks, attractions, major events, hospitality, tourism, retail, or entertainment venues
Experience delivering exceptional guest experiences in high-volume environments
Exposure to rostering, deployment, and labour optimisation across peak and off-peak periods
Experience handling guest complaints and escalations, and supporting incident response
Exposure to WHS, risk management, and compliance in public-facing environments

Qualifications

Tertiary qualifications in Hospitality Management, Tourism, Business, Events, Management.
Certificate IV in Workplace Health and Safety
Current Advanced First Aid & CPR

Knowledge & Skills

Understanding of guest journey mapping and service recovery principles
Familiarity with theme park operations, guest flow, and queue management (desirable)
Outstanding people leadership and coaching skills
High-level communication skills, including a strong on-the-floor presence
Ability to remain calm, decisive, and visible during high-pressure situations
Strong problem-solving, judgement, and conflict resolution skills
Proficient in using workforce management, rostering, and incident-reporting systems, plus Microsoft Office

Personal Attributes

Guest-obsessed mindset with a genuine passion for service excellence
Approachable, energetic, and highly visible leadership style
Resilient and adaptable in fast-changing, high-volume environments
Empathetic and emotionally intelligent, especially with distressed guests or staff
Accountable, consistent, and fair in people management
Strong experience with safety, responsibility, and duty of care

What We Offer

A leadership role at one of the Sunshine Coast’s most iconic theme parks
Aussie World Tickets
Anniversary voucher to spend on-site (food/gift store/bottleshop)
50% off Fun Cafe food
Fun theme park environment (ride a ride in your lunch break)
Access to our Employee Assistance Program
A supportive, close-knit management team and a strong safety-first culture
Variety, energy, and the chance to make a visible difference to thousands of guests every week

About the latest Multi site centre operations lead Jobsin Queensland !

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Location

Administrator, Operations Support, Gold Coast

Create futures worth inheriting with SMEC and the SJ Group

About SJ Group

At SJ, we’re building identity into infrastructure, character into skylines and peace of mind into everyday life.

A global urban and infrastructure consultancy firm with over 75 years of project delivery success, SJ and its member companies continue a collective legacy that delivers global expertise with local precision.

Become part of our 16,000 client-centric specialists in more than 120 offices in over 40 countries who shape spaces across the world to meet the needs of today and the aspirations of generations to come.

About SMEC

For75years,SMEChasbuiltareputationasatrustedpartneronmajortransportandenergyinfrastructureprojectsaroundtheworld.Ourdiverseworkforceofprofessionalsarehighlyrespectedexpertswhobringtalent,experienceandpassiontotheirfields. SMECiscommittedtopositivelyimpactthepeople,theenvironmentandtheclientsandcommunitiesweserve.

TheRole

Full-Time | 38 hours/week| Makeyourmark!

Readytolaunchyourcareerinafun,supportive,andprofessionalenvironment?

We’re looking for a friendly, organised, ‘can do’ legend to join our Gold Coast office

as a Workplace Administrator . This front-of house role is perfect if you love helping people, keeping things running smoothly, and being the go-to person who gets stuff DONE.

YourKeyResponsibilities:

Be the go-to person who helps keep our workplace running smoothly and efficiently
Support employees, clients and visitors by providing a welcoming, professional and well-organised workplace experience
Execute a range of workplace, facilities and administrative activities that keep the office operating effectively
Coordinate onboarding, meetings, events and employee engagement activities
Partner with internal teams and service providers to deliver workplace services and resolve day-to-day issues
Contribute to continuous improvement initiatives that enhance workplace operations and employee experience

AboutYou:

HappytobeinourGold Coast office5daysperweek
ComfortablewithMicrosoftOfficeandopentolearningnewsystems
Committedtobuildingapositiveandinclusiveworkplace

WhatWeOffer:

Opportunitiesforprofessionalgrowthanddevelopment
Thechancetobuildreal worldbusinessexperienceinarespectedorganisation

Apply now to kick off your career in an environment that is fresh, friendly, and full of opportunity.

For a confidential conversation please reach out to Ami :

To find out more about SMEC, please visit our careers page at

Link to benefits:

SMEC is committed to building a diverse, inclusive and gender‑equitable workforce and encourages applications from people of all backgrounds across engineering and technical disciplines. We provide a supportive and flexible working environment that recognises individual contribution, supports career progression, and enables our people to balance work and life at all stages of their career.

As a family‑friendly employer, we offer flexible working arrangements and benefits including 18 weeks of universal paid parental leave. We are proud to foster an inclusive culture that supports gender equity, LGBTI+ inclusion and First Nations representation, with access to strong professional networks, role models, and mentoring and sponsorship programs.

All recruitment activities go through our Recruitment & Talent function and currently, this role doesn’t require agency input. Please do not forward resume directly to SMEC employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees.

#LI-AJ

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

Administrator | Operations & Customer Support

Bridgestone Mining Solutions Australia (BMSA) is a market leader in the tyre & mining services industry. We are renowned for our global reputation for quality products, continuous improvement & cutting-edge application of technology. Our mission:Serving Society with Superior Quality OurOTR Tyresare manufactured specifically to customer requirements selecting fromBMSA’sbroad menu of technical capabilities to create a product with outstanding performance in multiple areas considering environmental, load & operating variables. Bridgestone tyres are supported by a range of products & services including iTrack tyre pressure & temperature monitoring as well as wheel/rim supply & repair. We are seeking an organised & proactive Branch Administrator to join our administration team in our Brisbane Branch in Oxley. The Benefits Career development within the global Bridgestone business 5 days extra leave every year after 2 years of employment An extra 5 days leave as a one off at each 5 year employment milestone Health checks / free flu shots Product discounts on Bridgestone Tyres Additional benefits & staff discounts Permanent Mon-Fri role The Opportunity Taking and completing Customer sales calls at Branch Deliver admin support to your team in sales, service or tech support Maintain accurate databases and documentation Handle enquiries, quotations, invoices, purchase orders etc Assist with inventory, freight, reports and communications Coordinate services on-site or off-site About You - Essential Competence with Microsoft Office applications Customer service focus Reliable and a team player Time management skills Clear communicator both written and verbal Current work rights in Australia About You - Preferred Experience in adminstration within mining, agriculture, manufacturing or logistics SAP experience or exposure Join our local team within a global leader and access product discounts, extra leave and training opportunities.

The Banyans is looking for an organised, people-focused Operations Support Officer to keep our residential and Health Plus day program services running smoothly. This is a hands-on role at the centre of our Guest Services team. You’ll own the scheduling, records, systems and logistics that let our clinical and guest-facing teams focus on what they do best: caring for our guests.

Working alongside the operations team, you’ll be a steady, dependable presence across a 7-day roster, sharing weekend coverage with a fellow Operations Support Officer.

The Opportunity

Working alongside the operations team, you’ll be a steady, dependable presence across a 7-day roster, sharing weekend coverage with a fellow Operations Support Officer.

What You’ll Do

Scheduling & Program Administration

Manage day-to-day scheduling of guest programs; medical appointments, wellness sessions and therapeutic activities.
Coordinate transport, tests and appointment logistics for guests.
Support coach rostering to ensure smooth shift coverage.
Handle routine intake and arrival logistics, escalating complex matters to the Guest Liaison.

Records, Documentation & Compliance

Maintain guest records and program documentation to a high standard, in line with accreditation requirements (including NSQHS).
Complete accurate incident reporting within required timeframes.
Keep records and reporting up to date and properly filed.

Reporting & Systems

Prepare reports and track key metrics for the leadership team.
Maintain office systems including SharePoint and patient information management systems.
Support leadership meetings; agendas, minutes and follow-up actions.

Guest Services & Communication

Be a warm, professional first point of contact for guests, families and visitors.
Support guest experience touchpoints and feedback collection.
Communicate confidently and appropriately across written, verbal and virtual channels, while maintaining confidentiality at all times.

Logistics & Office Support

Manage guest arrival and departure logistics.
Handle post runs, filing, scanning and general office administration.
Coordinate meeting logistics, room bookings and hospitality.

What You’ll Bring

Minimum 2 years’ experience in an administrative role. Healthcare, hospitality or another client-facing environment is ideal.
Strong organisational skills and sharp attention to detail.
A proven ability to juggle competing priorities and deadlines.
Confidence with Microsoft 365 (Word, Excel, Outlook, SharePoint) and a willingness to learn new systems.
Excellent written and verbal communication skills.
A proactive, positive approach to problem-solving.
The ability to work independently and as part of a team, with compassion and confidentiality front of mind.

Desirable

Experience in residential, clinic or inpatient healthcare services.
Experience contributing to the development of administrative systems and processes.

What You’ll Need to Hold

A Working with Children Blue Card (or willingness to obtain).
A current C-class Motor Vehicle Licence and willingness to drive a Banyans vehicle.
A First Aid Certificate including CPR (or willingness to obtain).
Appointment may be subject to a Federal Police Clearance.

Required Application task: In order to be considered for the role, your attention to detail is a key consideration. Once you have applied, please send an email to titled “OSO Application”. In the email, explain what interests you about the role, and why you feel you would be a good fit. We look forward to hearing from you!