Ward Clerk - Emergency Department

Royal Melbourne Hospital; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Job summary

The Royal Melbourne Hospital in Parkville is seeking a part-time Emergency Services Clerk to join our Emergency Services team. This fixed-term role supports delivery of high-quality patient care in a fast-paced environment and provides essential administrative support.

Join a dynamic department and contribute to accurate patient data capture, billing information, and efficient ED operations while delivering friendly, patient-centered service to families and visitors.

Qualifications

• Experience in healthcare administration preferred.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication, telephone manner.
• Ability to work in a busy, changing environment.

Responsibilities

• Provide a professional, welcoming and customer-focused service to patients, families and visitors.
• Accurately collect, enter and maintain patient information for clinical and billing purposes.
• Support the smooth operation of the Emergency Department through timely administrative assistance.
• Liaise effectively with clinical and non-clinical stakeholders across the hospital.

Skills

Administrative experience

Customer service

Communication skills

Telephone manner

Job description

Work Location: The RMH Parkville (City campus)

The Royal Melbourne Hospital is one of Australia's leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Emergency Services Clerk

• Part time position with the ability to work up to 24 hours per fortnight
• Be the first point of contact in one of Victoria's busiest and most dynamic Emergency Departments.
• Build your healthcare administration career with opportunities for ongoing learning and development.

About the Role

The Royal Melbourne Hospital is seeking an enthusiastic and customer focused Emergency Services Clerk to join our Emergency Services team for a fixed term opportunity.

This is a varied and rewarding role, where you will support the delivery of high-quality patient care in a fast-paced environment.

Key Accountabilities

• Provide a professional, welcoming and customer-focused service to patients, families and visitors.
• Accurately collect, enter and maintain patient information for clinical and billing purposes.
• Support the smooth operation of the Emergency Department through timely administrative assistance.
• Liaise effectively with clinical and non-clinical stakeholders across the hospital.

About You

• Previous administrative or clerical experience, ideally within a healthcare environment.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills, including a professional telephone manner.
• Ability to work effectively in a busy and changing environment.

Desirable

• Experience working within an Emergency Department or acute healthcare setting.
• Knowledge of hospital patient administration systems.

Benefits of Working at RMH

• Meaningful Work
  Make a real difference in the lives of patients, families and our community.
• Career Growth
  Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging
  Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation
  Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence
  Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits
  Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct
  Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check. The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve. RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards (https://ccyp.vic.gov.au/child-safe-standards). As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.