Ward Clerk – Children's & Neonatal Ward

Colchester Hospital University NHS Foundation Trust; Ipswich City; On-site; AUD 40,000 - 50,000; Full time

Benefits offered by this job

Generous pension

Unsocial hours payments

27 days annual leave (pro rata)

NHS discounts

Staff Health and Wellbeing programme

Job summary

Colchester Hospital University NHS Foundation Trust is recruiting a Ward Clerk to support the Children’s ward and Neonatal Unit, ensuring smooth administrative operations and timely handling of inquiries. The successful candidate will communicate effectively with patients, carers and staff, act as first point of contact, and uphold the Trust's values in a busy environment.

The role includes a standard pattern Monday–Friday 08:00–17:00, with potential evening/weekend work in the future;

Qualifications

• Positive attitude and ability to work autonomously.
• Ability to communicate effectively with patients, carers and staff.
• First point of contact ensuring high standards and Trust values.

Responsibilities

• Serve as the first point of contact with patients and visitors.
• Manage ward enquiries and escalate where required.
• Communicate with nursing team and MDT to support discharge planning.
• Remind staff of time-specific actions and tasks.
• Contact MDT members to resolve queries and support care.
• Maintain empathetic communication with acutely unwell patients and families.

Skills

Effective communication

Prioritisation

Autonomy

Customer service

Job description

Colchester Hospital University NHS Foundation Trust is recruiting a Ward Clerk to support the Children’s ward and Neonatal Unit, ensuring smooth administrative operations and timely handling of inquiries. The successful candidate will communicate effectively with patients, carers and staff, act as first point of contact, and uphold the Trust's values in a busy environment.

The role includes a standard pattern Monday–Friday 08:00–17:00, with potential evening/weekend work in the future;