Ward Clerk

Warringal Private Hospital; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Flexible work options

Permanent roles

Career growth opportunities

Job summary

Ramsay Health Care is seeking a friendly Ward Clerk to support daily ward operations and patient administration. You will work closely with patients, families, and clinical teams to ensure a smooth hospital experience.

You will manage admissions, communications, and documentation, contributing to a welcoming and organized ward environment across a busy private hospital network.

Qualifications

• Flexible roster to accommodate rotating shifts.
• Excellent written and verbal communication skills for patient and staff interaction.
• Experience with patient administration systems (Meditech desirable).
• Experience in hospital or healthcare administration is advantageous.

Responsibilities

• Assist with patient admission and discharge processes to support bed management and ward efficiency.
• Handle incoming and outgoing calls, acting as the first point of contact for the ward.
• Respond to enquiries from patients, families, visitors and staff with timely, accurate information.
• Collaborate with medical, clinical and administrative teams to create a welcoming patient experience.
• Maintain and manage patient admission documentation and medical records for accessibility.

Skills

Flexible roster

Excellent communication

Meditech experience

Healthcare administration

Tools

Patient Information Systems (Meditech)

Job description

As a Ward Clerk, you’ll play an important role in supporting the smooth and efficient day-to-day running of the ward. Working closely with patients, families, medical staff and the wider clinical team, you’ll be the friendly and organised point of contact helping ensure patients receive a positive and seamless hospital experience.

Key responsibilities:

• Support patient admission and discharge processes, helping the clinical team maintain effective bed management and ensure the ward operates efficiently.
• Manage incoming and outgoing telephone calls to the ward, providing a professional, friendly and helpful first point of contact.
• Respond to enquiries from patients, families, visitors, medical staff and other hospital departments, providing timely, accurate and appropriate information.
• Work collaboratively with medical, clinical and administrative teams to help create a smooth, welcoming and positive experience for patients throughout their hospital stay.
• Accurately compile, maintain and manage patient admission documentation, clinical notes and medical records, ensuring information is complete and available when required.

About You:

You’re a friendly, organised and confident administration professional who enjoys being part of a busy healthcare team. You take pride in providing exceptional service and understand the importance of making patients and their families feel welcomed, supported and respected.

What you will bring:

• Flexibility to work a rotating roster.
• Previous experience in an administration role, with experience in a hospital or healthcare environment highly regarded
• Excellent written and verbal communication skills, with the ability to communicate confidently and professionally
• Previous experience using Patient Information Systems (Meditech desirable)

Why Join Ramsay:

At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:

• Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
• A values-led workplace where you’ll be supported personally and professionally
• A place with flexible, permanent and career-growth opportunities nationwide.