Ward Administrator - Ward 2C

Metro South Health; City of Brisbane; On-site; AUD 50,000 - 65,000; Full time

Job summary

Metro South Health is seeking a friendly ward receptionist to be the welcoming face at the ward, coordinating admissions, transfers, and patient flow to support efficient care. You will handle enquiries, assist visitors, and ensure accurate patient information across systems.

The role emphasizes professional, compassionate service in a busy hospital setting, with a Monday–Friday schedule and a focus on teamwork and independent workload management.

Qualifications

• Provide professional and welcoming customer service even in busy situations.
• Communicate clearly and sensitively with patients, families and staff.
• Demonstrate strong organisational skills and attention to detail with patient records.
• Confidently use hospital information systems and Microsoft Word/Excel, or learn new systems quickly.
• Work effectively in a team while managing workload independently.

Responsibilities

• Provide reception services at the ward and respond to enquiries.
• Coordinate admissions, transfers and patient flow to support safe care.
• Update and maintain patient information in hospital systems.
• Support visitors with information and directions.
• Balance competing priorities in a busy hospital environment.

Skills

Customer service

Communication

Organisational skills

Teamwork

Prioritisation

Tools

Microsoft Word

Microsoft Excel

Job description

Be the welcoming face of the ward and help keep patient care moving

Join our hospital team and play a vital role in supporting patients, families and staff through responsive reception, admissions, transfers and patient flow coordination.

About This Role

Your new role:

As the ward's first point of contact, you'll provide professional and compassionate reception services while coordinating essential administrative activities that support safe and efficient patient care. From answering enquiries and assisting visitors to completing admissions, coordinating transfers and updating patient information systems, you'll help ensure patients and staff receive timely, accurate and courteous support. This is a Monday–Friday, 7:30am–3:36pm position suited to an organised, customer-focused team player who takes pride in delivering high-quality service.

About You

You're a friendly, organised and customer-focused professional who thrives in a busy hospital environment and can confidently balance competing priorities while providing accurate, compassionate support to patients, visitors and staff.

• Deliver professional and welcoming customer service, even in busy situations.
• Communicate clearly and sensitively with patients, families and staff.
• Strong organisation and attention to detail, particularly with patient information and records.
• Confidently use hospital information systems, Microsoft Word and Excel, or quickly learn new systems.
• Work effectively as part of a team while also managing your workload independently and responsibly.

Check out our quick tips and application essentials!

What We Can Offer You

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Princess Alexandra Hospital

Princess Alexandra Hospital is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant.

We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment.

We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.