Ward Administration Officer – Patient Access & Coordination

NSW Health; Sydney; On-site; AUD 48,000 - 50,000; Part time

Job summary

NSW Health is seeking a Ward Administration Officer at Westmead Hospital to join a busy, patient-centred team. The role provides professional admin support for ward and outpatient services, ensuring accurate information management and effective coordination of patient movement.

You will handle admissions, transfers and discharges, coordinate referrals and bookings for the Day Medical Unit, and deliver exceptional customer service to patients and visitors in a fast-paced hospital environment.

Qualifications

• High level customer service skills.
• Effective interpersonal skills with ability to develop and maintain relationships.
• Excellent time management and organisation with attention to detail.
• Ability to work with minimal supervision and use initiative.
• Understanding of patient privacy and confidentiality requirements.

Responsibilities

• Provide professional administrative support enabling smooth ward and outpatient operations.
• Be first point of contact for ward and ensure accurate information management.
• Coordinate patient movements, admissions, transfers and discharges.
• Manage referrals, bookings and appointments for the Day Medical Unit.
• Deliver outstanding frontline customer service to patients, carers and visitors.

Skills

Customer service

Interpersonal skills

Time management

Organisational skills

Initiative

Privacy knowledge

Education

Certificate III Health Administration

Job description

NSW Health is seeking a Ward Administration Officer at Westmead Hospital to join a busy, patient-centred team. The role provides professional admin support for ward and outpatient services, ensuring accurate information management and effective coordination of patient movement.

You will handle admissions, transfers and discharges, coordinate referrals and bookings for the Day Medical Unit, and deliver exceptional customer service to patients and visitors in a fast-paced hospital environment.