NICU Ward Clerk (Temporary)

NSW Health; Sydney; On-site; AUD 48,000 - 50,000; Part time

Job summary

NSW Health at Westmead Hospital is seeking a NICU Ward Clerk in a temporary part-time role (28 hours/week) up to 07/02/2027. You will provide reliable ward administration, manage patient information and support clinicians in a fast-paced NICU environment.

Applicants should have strong clerical and customer service skills, with excellent organisation and communication. You will work with a multidisciplinary team to ensure safe, high-quality patient care and smooth ward operations.

Qualifications

• Demonstrated clerical skills with attention to detail.
• Strong customer service skills and a compassionate approach.
• Excellent organisational and time management abilities.
• Effective written and verbal communication.
• Competent in Windows-based systems and databases; adaptable.

Responsibilities

• Coordinate and maintain accurate patient records and ward documentation.
• Provide day-to-day clerical support to clinical staff, patients and visitors.
• Manage competing priorities while keeping admin processes on track.
• Use computer systems to record, retrieve and manage information efficiently.
• Contribute to quality improvement and patient safety.

Skills

Clerical skills

Customer service

Organisational skills

Time management

Verbal and written communication

Computers and databases

Teamwork

Adaptability

Job description

Make a meaningful difference supporting babies, families and clinicians

Join a dynamic multidisciplinary team at Westmead Hospital

Bring your organisation, customer service and clerical expertise to NSW Health

Manage essential ward administration and patient information while providing responsive, compassionate support to a busy Neonatal Intensive Care Unit

Employment Type:TemporaryPart Time (up to 07/02/2027)
Position Classification:Administration Officer Level 2
Remuneration: $34.93 - $36.09 per hour
Hours Per Week:28
Location:Westmead Hospital

Where you'll be working

Be part of Westmead Hospital, a leading tertiary healthcare environment where every team member contributes to safe, high-quality and person-centred care. This is an opportunity to take your administrative career into a setting where your skills have a direct impact on patients, families and clinical teams.

Work alongside a dedicated multidisciplinary team in a fast-paced NICU environment.

Be a key point of contact for clinical staff, patients, families and visitors.

Contribute to an environment focused on safety, quality and positive patient experiences.

Join a workplace that values collaboration, professional growth and continuous improvement.

Bring your existing skills into a role where no two days are quite the same.

What you'll be doing

As the NICU Ward Clerk, you will provide the reliable administrative foundation that keeps the ward operating smoothly. You will use your attention to detail, communication skills and initiative to support clinical teams and maintain accurate patient and ward information. Key responsibilities will be to:

Coordinate and maintain accurate patient records and essential ward documentation.

Provide day-to-day clerical and administrative support to clinical staff, patients and visitors.

Manage competing priorities while keeping core administrative processes accurate and on track.

Use computer systems and databases to record, retrieve and manage information efficiently.

Contribute to quality improvement, patient safety and a person-centred approach to care.

What you'll bring

We are looking for someone who can hit the ground running and confidently navigate a busy healthcare environment. Your strong organisational skills, professionalism and customer service approach will be highly valued. If you are an experienced Ward Clerk, Administration Officer, Medical Receptionist, Health Administration professional or customer service specialist looking for a new challenge, we would encourage you to apply.

You will bring

Strong clerical and administrative skills with excellent attention to detail.

A professional, responsive and patient-focused approach to customer service.

Excellent organisation, prioritisation and time management skills.

Clear verbal and written communication and the ability to work effectively with diverse teams.

Confidence using Windows-based computer systems and databases, with the flexibility to adapt to changing work demands.

Selection Criteria:

Demonstrated clerical skills with strong attention to detail

Demonstrated customer service skills

Excellent organisational and time management skills

Effective communication skills - verbal and written

Demonstrated ability to work both independently and as an effective team member

Competent computer skills in a Windows based environment and a knowledge of databases

Demonstrated ability to adapt to flexible work practices

Requisition ID: REQ689743
Applications Close:13th October 2026

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or a period not shorter than the duration of the advertised position.