Administration Officer

NSW Health; Sydney; On-site; AUD 48,000 - 50,000; Part time

Job summary

NSW Health is seeking a Ward Administration Officer at Westmead Hospital to join a busy, patient-centred team. The role provides professional admin support for ward and outpatient services, ensuring accurate information management and effective coordination of patient movement.

You will handle admissions, transfers and discharges, coordinate referrals and bookings for the Day Medical Unit, and deliver exceptional customer service to patients and visitors in a fast-paced hospital environment.

Qualifications

• High level customer service skills.
• Effective interpersonal skills with ability to develop and maintain relationships.
• Excellent time management and organisation with attention to detail.
• Ability to work with minimal supervision and use initiative.
• Understanding of patient privacy and confidentiality requirements.

Responsibilities

• Provide professional administrative support enabling smooth ward and outpatient operations.
• Be first point of contact for ward and ensure accurate information management.
• Coordinate patient movements, admissions, transfers and discharges.
• Manage referrals, bookings and appointments for the Day Medical Unit.
• Deliver outstanding frontline customer service to patients, carers and visitors.

Skills

Customer service

Interpersonal skills

Time management

Organisational skills

Initiative

Privacy knowledge

Education

Certificate III Health Administration

Job description

Be the welcoming face of a leading tertiary hospital

Join a supportive, collaborative multidisciplinary team

Make a real impact on patient care and experience

Manage patient journeys, coordinate admissions and bookings, and create positive experiences in a fast-paced hospital environment.

Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 2
Remuneration: $34.93 - $36.09 per hour
Hours Per Week:16
Location: Westmead Hospital

Where you'll be working

At Westmead Hospital, you'll join a dynamic and patient-focused team dedicated to delivering exceptional healthcare services to one of Australia's most diverse communities. Working alongside nurses, allied health professionals and medical teams, you will play a vital role in supporting patients and carers throughout their healthcare journey. This is an exciting opportunity for an experienced administrator who thrives in a busy healthcare environment and enjoys making a difference every day.

Work within a highly respected and innovative tertiary hospital.

Join a collaborative and supportive multidisciplinary team.

Be part of a culture that values respect, inclusion and continuous improvement.

Enjoy a rewarding role where no two days are the same.

What you'll be doing

As the Ward Administration Officer, you will provide professional administrative support that enables the smooth operation of ward and outpatient services while delivering outstanding customer service to patients, carers and visitors. You will be the first point of contact for the ward, ensuring accurate information management, effective coordination of patient movement and seamless support for clinical teams.

Manage patient admissions, transfers and discharges, maintaining accurate records across iPM, Cerner PowerChart and electronic patient management systems.

Coordinate referrals, bookings and appointments for the Day Medical Unit while liaising with patients, carers and clinical staff.

Deliver exceptional frontline customer service, responding to enquiries and supporting patients and visitors in a busy healthcare environment.

Maintain electronic health records, documentation and patient information in line with confidentiality and health record requirements.

Support ward operations through stock ordering, resource coordination, equipment maintenance requests and workplace health and safety processes.

At NSW Health, you're more than an employee - you're part of a team committed to delivering better health outcomes for our communities. We offer meaningful work, opportunities for career growth and the chance to contribute to a healthier future for Western Sydney

Willing to obtain a Certificate III in Health Administration or equivalent within an allocated timeframe

High level customer service skills

Effective interpersonal skills with a demonstrated ability to develop and maintain relationships with clients

Excellent time management and organisation skills with attention to detail

Ability to work with minimal supervision and use initiative

Understanding of the management of patient complaints and patient privacy

Highly developed communication, coaching and facilitation skills.

Demonstrated skill in the analysis of complex issues, problem solving, formulating new approaches and implementing comprehensive change programs and improvement strategies, including the ability to develop and monitor outcomes

Requisition ID: REQ679548
Applications Close: 13th October 2026

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.