Waiting List Officer | Reliever Position

St Vincent's Health Australia; Melbourne; On-site; AUD 61,000 - 67,000; Full time

Benefits offered by this job

Wellbeing programs

Employee counselling

Healthy work/life balance

Salary packaging

Location in Fitzroy CBD

Job summary

St Vincent's Health Australia seeks a Waiting List Officer to manage elective surgery waiting lists from a clerical perspective, ensuring patients are prepared for procedures and coordinating with Surgical Liaison Nurses.

Role involves processing waiting list forms, updating PAS, contacting patients, and scheduling admissions and pre-admission clinics. Fixed term, full time, Monday–Friday until June 2027, based in Fitzroy, Melbourne.

Qualifications

• Relevant experience in administration in a healthcare role.
• Experience with patient administration systems is preferred.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel) and collaboration tools.

Responsibilities

• Receive and process waiting list forms from clinics and rooms within policy timeframes.
• Create, record and update the Waiting List Screen in PAS.
• Contact patients and schedule admissions for procedures.
• Schedule pre-admission and related clinics/investigations as requested by SLN.

Skills

Healthcare administration

Tools

Outlook

Word

MS Teams

SharePoint

Excel

Job description

• Excellent benefits including salary packaging
• Fixed Term, Full Time, (MONDAY - FRIDAY until June, 2027)

Job Description

• Excellent benefits including salary packaging
• Fitzroy location
• Fixed Term, Full Time, (MONDAY - FRIDAY until June, 2027)

About The Role

The Waiting List Officer is accountable for the management of patients on the Elective Surgery Waiting List from a clerical perspective within the guidelines of the Department of Health Elective Surgery Access Policy. They provide efficient administrative support within the team and work closely with the Surgical Liaison Nurses to ensure patients are safely prepared for their elective procedure.

• Receive and process waiting list forms from specialist clinics, private rooms and other areas of St Vincent's within stipulated time frame as per DHHS Elective Surgery Access Policy
• Accurately create, record and update the Waiting List Screen on Patient Administration System (PAS) as required
• Contact patients and schedule admission for procedures
• Schedule any appointments, that may include pre admission clinic, anaesthetic clinic, perioperative medicine unit (PMU) clinic and any associated investigations as requested by the SLN or unit

Classification for this position will range between HS1 – HS17 ($60,780.72 - $67,194.40 per annum, pro rata) with an over award of $4.47 per hour.

Your Contribution

• Relevant experience in administration in a healthcare role
• Experience with patient administration systems
• Working knowledge of Microsoft office including Outlook, Word, MS Team, SharePoint and Excel
• Current National criminal history check, or willing to obtain

What We Offer

• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged.
• Salary Packaging – Increase your take home pay!
• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

Working at St Vincent’s

St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more.

Closing Date

29 November 2026 11:59pm

Reconciliation Action Plan

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

View Reconciliation Action Plan

Code of Conduct

View Code of Conduct