VSD Technical Support Engineer | On-Site Repairs & Training

Danfoss; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Danfoss in Melbourne seeks a highly skilled Technical Support Engineer specialized in Variable Speed Drives (VSDs). The role focuses on on-site diagnostics, complex repairs, and partner training to ensure optimal VSD performance and customer satisfaction.

You will serve as the technical expert for VSDs, support pre-sales activities with demonstrations, and provide feedback to product teams to drive continuous improvement.

Qualifications

• Hands-on experience with VSDs including installation and commissioning.
• Strong ability to diagnose electrical and electronic systems.
• Willingness to travel locally and interstate as required.
• Certificate III in Electrotechnology Electrician is mandatory.

Responsibilities

• On-Site Technical Support: travel to customer sites to diagnose and repair VSDs.
• Partner Training: develop and deliver training programs for partners on VSD products.
• Technical Expertise: act as the go-to technical expert for VSD inquiries.
• Pre-Sales Support: provide technical guidance and product demonstrations.
• Product Development Feedback: give field-driven feedback to improve VSD offerings.
• Documentation: create service reports and training materials.
• Technical line Support: handle incoming requests from customers and partners.
• After Hours Support: participate in rotating on-call to provide after-hours support.

Skills

VSD installation

VSD troubleshooting

Electrical diagnosis

Customer communication

Education

Certificate III in Electrotechnology Electrician

Job description

Danfoss in Melbourne seeks a highly skilled Technical Support Engineer specialized in Variable Speed Drives (VSDs). The role focuses on on-site diagnostics, complex repairs, and partner training to ensure optimal VSD performance and customer satisfaction.

You will serve as the technical expert for VSDs, support pre-sales activities with demonstrations, and provide feedback to product teams to drive continuous improvement.