Technical Support Engineer/Technician

Danfoss; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Danfoss in Melbourne seeks a highly skilled Technical Support Engineer specialized in Variable Speed Drives (VSDs). The role focuses on on-site diagnostics, complex repairs, and partner training to ensure optimal VSD performance and customer satisfaction.

You will serve as the technical expert for VSDs, support pre-sales activities with demonstrations, and provide feedback to product teams to drive continuous improvement.

Qualifications

• Hands-on experience with VSDs including installation and commissioning.
• Strong ability to diagnose electrical and electronic systems.
• Willingness to travel locally and interstate as required.
• Certificate III in Electrotechnology Electrician is mandatory.

Responsibilities

• On-Site Technical Support: travel to customer sites to diagnose and repair VSDs.
• Partner Training: develop and deliver training programs for partners on VSD products.
• Technical Expertise: act as the go-to technical expert for VSD inquiries.
• Pre-Sales Support: provide technical guidance and product demonstrations.
• Product Development Feedback: give field-driven feedback to improve VSD offerings.
• Documentation: create service reports and training materials.
• Technical line Support: handle incoming requests from customers and partners.
• After Hours Support: participate in rotating on-call to provide after-hours support.

Skills

VSD installation

VSD troubleshooting

Electrical diagnosis

Customer communication

Education

Certificate III in Electrotechnology Electrician

Job description

We are seeking a highly skilled and motivated Technical Support Engineer to join our dynamic team. The ideal candidate will be a subject matter expert in Variable Speed Drives (VSDs) and will be responsible for providing advanced technical support, including complex on-site repairs and service partner training. This role is critical in ensuring customer satisfaction and fostering strong relationships with our service partners.

Key responsibilities

On-Site Technical Support: Travel to customer sites to diagnose, troubleshoot, and perform complex repairs on VSDs, ensuring minimal downtime and optimal performance.

Partner Training: Develop and deliver comprehensive training programs to our partners, empowering them with the knowledge and skills to effectively sell, install, and support our VSD products.

Technical Expertise: Serve as the go-to technical expert for all VSD-related inquiries, providing timely and accurate support to both customers and internal teams.

Pre-Sales Support: Collaborate with the sales team to provide technical guidance and support during the pre-sales process, including product demonstrations and application analysis.

Product Development Feedback: Provide valuable feedback to the product development team based on field experience and customer interactions to drive continuous improvement of our VSD offerings.

Documentation: Create and maintain technical documentation, including service reports, training materials, and best practice guides.

Technical line Support – Supports with incoming telephone, voice mail, e-mail and/or in person requests for assistance from internal & external customers as required.

After Hours Support Line – Participate in a rotating on-call schedule to provide after-hours technical support to customers and service partners.

About you

Hands-on experience in working with VSDs, including installation, commissioning, and troubleshooting, and a strong ability to deliver effective technical solutions.

Proficiency in diagnosing and repairing complex electrical and electronic systems, with a required Certificate III in Electrotechnology Electrician (A grade license).

Ability to work well independently, with a willingness to travel to customer sites locally and interstate as required.

Strong communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences.

A mindset of problem-solving and a commitment to providing excellent customer and partner support.

Promotion from within and support for learning with mentoring, training, and access to global opportunities.

Flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.

Inclusive work environment where people of all backgrounds are respected and valued.

You will receive a total rewards package that varies by country. They are worth asking about - we think they're great.