Volunteer Operations Lead: Recruitment & Logistics

Everi Pty; Sydney; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Additional paid time off between Xmas/

Cultural/community leave access

Professional development

Job summary

Sydney Gay and Lesbian Mardi Gras is seeking an experienced Volunteer Workforce & Operations Manager to lead our year-round volunteer program and ensure workforce needs are embedded in event planning. You will recruit, train, rost er and deploy 2,000+ volunteers across Parade, Fair Day, Party and other programs, while coordinating procurement and logistics.

You'll manage a small team, work with multiple internal partners, and drive continuous improvement of volunteer systems to support safe,

Qualifications

• 5+ years' experience in volunteer management, workforce management, event operations or a related field.
• Demonstrated experience managing large-scale volunteer programs or major event workforce operations.
• Experience leading staff, volunteers or project teams, with a calm and solutions-focused approach under pressure.
• Experience working with budgets, procurement processes and supplier management.
• Confidence using volunteer management, rostering or workforce systems, and the ability to quickly learn new ones.
• Strong administrative, organisational and stakeholder engagement skills.

Responsibilities

• Lead recruitment, onboarding, training, deployment and recognition of 2,000+ volunteers annually.
• Develop workforce plans across Parade, Fair Day, Party and other events and programs.
• Coordinate workforce logistics, including accreditation, uniforms, radios, catering and volunteer resourcing.
• Manage Volunteer Local and associated workforce systems, including reporting, compliance and record-keeping.
• Support supplier management, procurement and contractor coordination across festival and organisational activities.
• Provide on-ground leadership during bump-in, event delivery and bump-out.
• Lead continuous improvement projects, post-event debriefs and workforce-related initiatives throughout the year.

Skills

Volunteer management

Event operations

Budget management

Procurement

Staff leadership

Stakeholder engagement

Tools

Volunteer management software

Job description

Sydney Gay and Lesbian Mardi Gras is seeking an experienced Volunteer Workforce & Operations Manager to lead our year-round volunteer program and ensure workforce needs are embedded in event planning. You will recruit, train, rost er and deploy 2,000+ volunteers across Parade, Fair Day, Party and other programs, while coordinating procurement and logistics.

You'll manage a small team, work with multiple internal partners, and drive continuous improvement of volunteer systems to support safe,