Voice of Customer Insights Coordinator

SG Fleet AU; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Wellness days (4 extra days)

20 weeks paid parental leave

Vehicle salary packaging

Volunteer days

LinkedIn Learning access

Education support budget

Flexible work arrangements

Internal career progression

Employee wellbeing support

Job summary

SG Fleet AU is seeking a Voice of Customer (VoC) Coordinator to support the delivery of the VoC program by coordinating customer feedback activities, maintaining insight systems, and ensuring accurate reporting. The role provides operational support to the Voice of Customer Manager and Customer Experience team, helping drive customer insights and continuous improvement initiatives.

You will work with cross-functional teams to gather information, track trends, and contribute to process

Qualifications

• Tertiary qualification in Business, Marketing, Communications, Customer Experience, Data Analytics
• Interest in customer experience, insights, market research or business improvement through studies, internships, projects or activities
• Strong communication and stakeholder engagement across teams
• Strong organisational skills and ability to manage multiple tasks
• Good attention to detail and ability to maintain records
• Analytical mindset to identify trends from data and feedback
• Interest in NPS, CSAT, and customer journey improvements
• Proactive approach to problem-solving and continuous improvement
• Ability to learn new systems quickly

Responsibilities

• Coordinate distribution of customer surveys including scheduling and follow-up
• Maintain customer survey and feedback systems with up-to-date records
• Collect and collate feedback from surveys, complaints, reviews and other VoC channels
• Assist VoC Manager by compiling feedback data and maintaining reporting templates
• Coordinate distribution of feedback reports and follow-up actions
• Provide administrative support to VoC Manager and Customer Experience team
• Maintain process documentation, templates and records relating to VoC activities

Skills

Communication skills

Stakeholder engagement

Organisational skills

Attention to detail

Data analysis

Excel

Problem solving

Learning new systems

Education

Tertiary qualification in Business/Marketing/Communications/Customer Experience/Data Analytics

Tools

Excel

Job description

SG Fleet AU is seeking a Voice of Customer (VoC) Coordinator to support the delivery of the VoC program by coordinating customer feedback activities, maintaining insight systems, and ensuring accurate reporting. The role provides operational support to the Voice of Customer Manager and Customer Experience team, helping drive customer insights and continuous improvement initiatives.

You will work with cross-functional teams to gather information, track trends, and contribute to process