Voice of Customer Insights Coordinator

SG Fleet; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Wellness days

Parental leave — 20 weeks

Vehicle salary packaging

Learning budget and LinkedIn Learning

Volunteer days

Employee wellbeing support

Job summary

SG Fleet is seeking a Voice of Customer (VoC) Coordinator in Sydney to support the VoC program by coordinating customer feedback activities, maintaining insight systems, and producing accurate reporting. The role provides operational support to the VoC Manager and Customer Experience team, driving insights and continuous improvement.

You will handle survey distribution, data gathering, and reporting templates, while maintaining documentation and supporting timely action follow-ups in a busy

Qualifications

• Tertiary qualification in Business, Marketing, Communications, Customer Experience, Data Analytics, or a related discipline
• Interest in customer experience, insights, market research or business improvement
• Strong written and verbal communication with cross-team collaboration ability
• Good organisational skills and ability to manage multiple tasks and deadlines
• Intermediate to advanced Excel skills and data handling
• Analytical mindset to identify trends from data and feedback
• Interest in NPS, CSAT and customer journey improvement
• Proactive approach to problem-solving and continuous improvement

Responsibilities

• Coordinate the distribution of customer surveys, including scheduling, audience selection, deployment and follow-up
• Maintain customer survey and feedback systems with up-to-date records
• Collect and collate feedback from surveys, complaints, reviews and other VoC channels
• Assist VoC Manager by compiling feedback data and maintaining reporting templates
• Coordinate distribution of feedback reports and support timely follow-up of actions
• Provide administrative and coordination support to the VoC Manager and Customer Experience team
• Maintain process documentation, templates and records related to VoC activities

Skills

Strong communication

Stakeholder engagement

Analytical mindset

Attention to detail

Excel proficiency

Education

Business/Marketing/Communications/Data Analytics degree

Job description

SG Fleet is seeking a Voice of Customer (VoC) Coordinator in Sydney to support the VoC program by coordinating customer feedback activities, maintaining insight systems, and producing accurate reporting. The role provides operational support to the VoC Manager and Customer Experience team, driving insights and continuous improvement.

You will handle survey distribution, data gathering, and reporting templates, while maintaining documentation and supporting timely action follow-ups in a busy