Visitor Services & Visits Coordinator

Queensland Corrective Services; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Queensland Corrective Services is seeking a Visits Processing Officer to coordinate and process visitor applications at a correctional centre, maintaining accurate records and ensuring confidentiality. You will relay visit procedures, confirm bookings on arrival, and direct visitors as needed.

The role involves handling visitation information, answering queries from the public and relatives of prisoners, and managing workflow to meet priorities while working within custodial services policies

Qualifications

• Experience coordinating and processing visitor applications.
• Input and maintain records of visitor details.
• Maintain confidentiality of documentation handled.
• Provide information on visit procedures, times and frequencies.

Responsibilities

• Undertake processing of visits bookings ensuring all visitors are approved.
• Input and maintain accurate records of visitor details.
• Relay information regarding visits procedure at time of booking.
• Confirm booking on arrival of visitors.
• Direct visitors as required.
• Manage own work-flow by prioritising tasks for timely completion.
• Answer queries from members of the public and relatives of prisoners.
• Provide information on visit times, days, duration and frequency of visits.
• Receive monies and approved items of prisoner property.

Skills

Visit coordination

Records management

Confidentiality handling

Customer service

Job description

Queensland Corrective Services is seeking a Visits Processing Officer to coordinate and process visitor applications at a correctional centre, maintaining accurate records and ensuring confidentiality. You will relay visit procedures, confirm bookings on arrival, and direct visitors as needed.

The role involves handling visitation information, answering queries from the public and relatives of prisoners, and managing workflow to meet priorities while working within custodial services policies